CITB Voice of the Customer Platform and Support Services

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Buyer

Construction Industry Training Board

Value

350,000 GBP

Close date

2024-10-04

Description

CITB have a requirement for a Voice of the customer platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value. CITB require the platform to provide employee engagement and Customer research, with CITB's goal to become a customer centric organisation. This solution will enable to monitor, collate and act upon customer feedback.

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Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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Chairman

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Chief Executive

Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Executive Director, Nations Engagement

Top Level Director

Aberdeenshire Council

–

Published 9 months ago

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