Awarded contract
Published
28659 - Cloud Call Centre Replacement Delivery Proposal
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Description
Cloud Call Centre Replacement Costs and time associated with working at risk. The proposal covers the following activities and deliverables: • Requirements analysis (Delt) • Procurement of RingCentral (Delt) • Network Readiness Assessment (Delt/RingCentral) • Porting of existing phone numbers (Delt / RingCentral) • Re-creation of call flows and IVRs (RingCentral) • Discovery of a call recording solution with suitable and cost-effective storage for the required time. • Review and Implementation of required firewall changes (Delt) • Deployment of RingCentral software (Delt) • Testing and UAT (Delt/RingCentral) • User training and knowledge transfer (RingCentral)
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