Information systems
Published
Supplier(s)
Value
Description
DGHP seeks to appoint suppliers to replace its current telephone and contact centre with a new UC (including telephony) and contact centre solution. This project will deliver: — implementation of SfB as the UC solution across the whole organisation, — Public Telephone Network (PSTN) breakout from SfB for incoming and outgoing telephone calls including calls to and from the contact centre, — dialled minutes related to the PSTN calls, — porting of DGHP’s existing landline telephone numbers to the solution, — provision of an Omnichannel contact centre which as a minimum includes inbound and outbound telephony, email, text messaging (SMS), webchat and social media (minimum of Facebook and Twitter public posts and direct messages), — ability to integrate the contact centre solution with business applications such as Housing Management System and CRM, and — voice and screen recording for the contact centre, and — mobile devices, SIM card rental and calls including porting of DGHP’s mobile numbers to the solution. The tender response shall also provide an optional cost for a workforce management solution for the contact centre.
Timeline
Award date
5 years ago
Publish date
5 years ago
Buyer information
Dumfries and Galloway Housing Partnership Ltd
- Contact:
- Stephen Irving
- Email:
- stephen.irving@dghp.org.uk
Explore contracts and tenders relating to Dumfries and Galloway Housing Partnership Ltd
Go to buyer profileNotice topics
Source
Ted (OJEU)To save this opportunity, sign up to Stotles for free.
Save in appTender tracking
Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.
Proactive prospecting
Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.
360° account briefings
Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.
Collaboration tools
Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.
Explore similar tenders and contracts
Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.
- Awarded
National Framework for ICT Solutions 2024
Red Kite Learning Trust718,250,000 GBPPublished 2 days ago
- Awarded
Civica Contract
Hampshire and Isle of Wight Fire and Rescue Service187,165 GBPPublished 3 days ago
- Awarded
Council Digital Call Warden System – Supply, Implementation, Support and Licensing/Maintenance from Analogue to Digital Operation
East Renfrewshire Council487,929.47 GBPPublished 17 days ago
- Awarded
Oxford Diocesan Schools Trust - Management Information System
Oxford Diocesan Schools Trust295,670.18 GBPPublished a month ago
- Awarded
Cataract Single Point of Access
South Of England Procurement Centre364,500 GBPPublished a month ago
Explore other contracts published by Dumfries and Galloway Housing Partnership Ltd
Explore more open tenders, recent contract awards and upcoming contract expiries published by Dumfries and Galloway Housing Partnership Ltd.
- Awarded
Cleaning services
Dumfries and Galloway Housing Partnership Ltd249,569 GBPPublished 5 years ago
- Awarded
Printing and delivery services
Dumfries and Galloway Housing Partnership LtdPublished 5 years ago
- Awarded
Repair and maintenance services of building installations
Dumfries and Galloway Housing Partnership LtdPublished 5 years ago
- Awarded
Information systems
Dumfries and Galloway Housing Partnership Ltd621,315 GBPPublished 5 years ago
- Awarded
Technical inspection and testing services
Dumfries and Galloway Housing Partnership Ltd95,475 GBPPublished 6 years ago
- Awarded
Information systems and servers
Dumfries and Galloway Housing Partnership Ltd1,190,531 GBPPublished 6 years ago
- Awarded
Repair and maintenance services of building installations
Dumfries and Galloway Housing Partnership LtdPublished 6 years ago
- Awarded
Insurance services
Dumfries and Galloway Housing Partnership Ltd496,615 GBPPublished 6 years ago
Explore more suppliers to Dumfries and Galloway Housing Partnership Ltd
Sign upExplore top buyers for public sector contracts
Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.
Explore top sources for public sector contracts
Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.