Health and social work services

Description

NHS Milton Keynes Clinical Commissioning Group (“the Commissioner”) (MKCCG) has undertaken a procurement process, that was supported by NHS Arden and Greater East Midlands Commissioning Support Unit, for Urgent Treatment Centre and Integrated Urgent Care Clinical Assessment Service. The vision for an Integrated Urgent Treatment Centre and Clinical Assessment Service (IUC CAS) offers a transformational opportunity to deliver a model of urgent and same day care access that will streamline and improve patient care across the urgent care community, through the implementation of the “consult and complete” model. For further details please see the Service Specification located within Bravo (project details can be found in Additional Information below). The contract will run from 1.4.2019–31.3.2024 — with a discretionary option to extend for up to a further 2 years. NHS Milton Keynes Clinical Commissioning Group (“the Commissioner”) (MKCCG) has undertaken a procurement process, that was supported by NHS Arden and Greater East Midlands Commissioning Support Unit, for Urgent Treatment Centre and Integrated Urgent Care Clinical Assessment Service. Aims and objectives of service: The vision for an Integrated Urgent Treatment Centre and Clinical Assessment Service (IUC CAS) offers a transformational opportunity to deliver a model of urgent and same day care access that will streamline and improve patient care across the urgent care community, through the implementation of the “consult and complete” model. Service description/care pathway: The Urgent Treatment Centre (UTC) is a community and primary care facility providing access to urgent and same day care for the local population. The Urgent Treatment Centre will be led by general practitioners, and will be integrated with the Integrated Urgent Care Clinical Assessment Service (formerly known as “GP out of Hours” services). The public will: — be able to access the Urgent Treatment Centre 24 hours a day 7 days a week, staffed by GPs, nurses and other clinicians, with access to simple diagnostics, e.g. urinalysis, ECG and X-ray (via local A and E department), — have a consistent route to access urgent appointments offered within 4 hours and booked through NHS 111, — ambulance services and general practice. A walk-in access option will also be retained, — increasingly be able to access routine and same-day appointments, and out-of-hours general practice, for both urgent and routine appointments, at the same facility, — know that the Urgent Treatment Centre is part of locally integrated urgent and emergency care services working in conjunction with the ambulance service, NHS111, local GPs, hospital A and E services and other local providers. The Urgent Treatment Centre Service will provide a Point of Care Testing (POCT) and treatment service for suspected DVT. The service provided will complement a wider Point of Care Testing service across general practice in Milton Keynes. The IUC CAS will contain a multidisciplinary clinical team. The IUC CAS will have at least 1 senior responsible GP available 24/7 with additional GPs rostered according to demand. Working with them, also rostered according to demand and local need, will be specialist clinicians such as advanced nurse practitioners, pharmacists, dental nurses, mental health nurses, palliative care nurses. The provider shall operate: — the telephony elements of the IUC CAS when GP surgeries in the contract area are not open (including protected learning time when contracted to do so), — the face-to-face service provision elements during periods when GP surgeries in the contract area are not open (including protected learning time when contracted to do so). Population covered. The provider shall receive calls and provide consultation for patients who: — are registered with a Milton Keynes GP, — call NHS 111 but cannot be identified geographically and are therefore sent to the provider via the NHS 111 national telephony platform (according to their allocated share), and — are unregistered and are calling from the geographic area covered by the contract. The provider will offer face to face consultations to any clients that walk in who are registered with a Milton Keynes GP and all non MK GP registered patients in the Milton Keynes area. In the event of National Contingency activation of a failure of the 111 Carrier, the provider shall receive and provide consultation to calls from anywhere in England. The contract is offered for 5 years, with an option to extend for up to 2 years at the Commissioners discretion. The service is a Schedule 3 Service and is being procured under the Light Touch Regime (LTR) of the Public Contracts Regulations 2015.