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IT Service Management (ITSM) Solution for SOLAS

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Buyer

Solas

Close date

2025-09-25

Description

SOLAS are seeking to source a modern, ITIL aligned ITSM solution for use by the Infrastructure and Operations and Software Development teams that make up the ICT and Digital Unit. The ITSM solution will replace a basic ticketing system in place at present. The objective is to implement a more intuitive, customisable, and accessible solution that facilitates better management of issues through to resolution, builds up a detailed, searchable knowledgebase of ICT activities and overall enhances the speed and quality of service the ICT and Digital unit provides to the organisation.

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CPV Codes

72000000 - IT services: consulting, software development, Internet and support
48000000 - Software package and information systems
72900000 - Computer back-up and catalogue conversion services
72800000 - Computer audit and testing services
72700000 - Computer network services
72600000 - Computer support and consultancy services
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