The Provision of an SAP 3rd Party Support Service

Description

The council requires an Enterprise Resource Planning (ERP) Replacement program that will deliver a transition from the council’s current ERP solution, SAP ERP, to Oracle Cloud ERP before the end of mainstream ECC support in December 2027. The key elements of SAP 3rd Party Support Service are: A comprehensive ticket-based support model that includes assistance in maintaining existing customisations, covering Z Programs, ABAP developments, system interfaces, integrations, and configuration issues. Delivery of Compliance & Regulatory Adherence Proactive security protection tailored to the enterprise software environment, including mitigation of both known vulnerabilities and unknown (zero-day) threats. Application and documentation issue resolution Operational and configuration support services Performance optimisation and tuning Interoperability and systems integration support Security advisory services, including technical guidance. Cloud strategy and migration consultancy Dedicated Account and Client Success Managers 24/7/365 access via telephone and support portal Collaborative engagement with CGI and SAP, to deliver the agreed support model Lot 1: The council requires an Enterprise Resource Planning (ERP) Replacement program that will deliver a transition from the council’s current ERP solution, SAP ERP, to Oracle Cloud ERP before the end of mainstream ECC support in December 2027. The key elements of SAP 3rd Party Support Service are: A comprehensive ticket-based support model that includes assistance in maintaining existing customisations, covering Z Programs, ABAP developments, system interfaces, integrations, and configuration issues. Delivery of Compliance & Regulatory Adherence Proactive security protection tailored to the enterprise software environment, including mitigation of both known vulnerabilities and unknown (zero-day) threats. Application and documentation issue resolution Operational and configuration support services Performance optimisation and tuning Interoperability and systems integration support Security advisory services, including technical guidance. Cloud strategy and migration consultancy Dedicated Account and Client Success Managers 24/7/365 access via telephone and support portal Collaborative engagement with CGI and SAP, to deliver the agreed support model. The contract start date is 30th September 2025. The initial term of the contract for services is for a period of two (2) years, until 30th September 2027, with the option to extend for a further one (1) year. The award value over the five-year duration is (GBP)829,607.00. Revenue and capital costs will be met from service budgets. Community Benefit (CB) was included as a voluntary part of the tender process.