UKEF0512 - Digital, Data and User Centred Design Support

Description

About adding context and requirements test Work done so far "https://gds.blog.gov.uk/2020/04/07/driving-better-outcomes-through-continuous-support/ https://services.blog.gov.uk/2021/07/01/collaborating-in-government-what-an-alpha-means-in-practice/ https://services.blog.gov.uk/2021/12/21/showing-what-good-looks-like-and-creating-a-culture-that-enables-digital-transformation/ https://www.gov.uk/service-standard-reports/digital-trade-finance-service-alpha-assessment-report" Which phase the project is in Not applicable Existing team "The Buyer’s DDAT team consists of a range of multi-disciplinary teams, working across all areas. It is a fast-paced groups of teams. The supplier will support DDaT during this phase to deliver departmental priorities either by supplementing existing product teams or by taking forward new Discoveries, Alphas and Betas independently, under the leadership of the programme team. Documenting the work and handing over is a critical part of the contract to ensure that DDaT owns and retains the knowledge created during the work. There is an incumbent supplier for some areas that this work covers." Address where the work will be done 1 Horse Guards Road, Westminster. Some travel to conduct user research across the UK may be required. Working arrangements 1 Horse Guards Road, Westminster 1-2 days a week and remote working Provide more information about your security requirements: Security Check (SC) Provide more information about your security requirements (optional): All supplier staff will be required to have SC clearance before they start. A copy of the clearance from the supplier will be required. Latest start date 2024-03-11 Enter the expected contract length: 2 years Extension period: 1 year Are you prepared to show your budget details?: Yes Indicative maximum: 8000000 Provide further information: £5M for the initial 2 years + £3M for the extension Confirm if you require a contracted out service or supply of resource Contracted out service: the off-payroll rules do not apply Summary of work The buyer (UK Export Finance) are looking for digital, data and user-centred design support to augment their existing DDaT capability delivering an ambitious programme of work. Where the supplied staff will work South West England Who the organisation using the products or services is UK Export Finance Why the work is being done "The UKEF Digital, Data and Technology Directorate (DDaT) works to build new services and develop those already in existence to enable UKEF to deliver its business plan objectives. The DDaT Directorate is a new function, with an aim of delivering key services to exporters and internal staff over the next few years. Much of DDaT’s work is project based, and suited to outcome-based teams. There is an ambitious portfolio of both digital services and wider project change." The business problem you need to solve "The Buyer has products and services designed to support UK businesses get finance or insurance to export. The supplier will-have expertise in the following areas: - User research - User Centred Design (including service, interaction,graphic and content design) - Business Analysis - Service Delivery (including agile delivery and product management) - Data Reporting - Data Analysis and Visulisation - Data Governance - Performance Analysis The chosen supplier will be expected to undertake the work in all cases according to: - cross-government Service Standard and Service Manual - UKEF's approach to user needs and acceptance criteria - GOV.UK Design System and UKEF style guides - Accessibility WCAG 2.2 regulations - UKEF security policy and procedures The supplier will be required to: - Support delivery of new projects and transformation of existing services - Identify gaps and build capability in the DDaT to support emerging skills needed in the future - Ensure a successful transition of knowledge to in house team members The portfolio of work includes: - End to End Trade Finance - Export Insurance Policy - Data and Analytics transformation - Case and deal management - Data migration - Transformation of other discrete products and applications" First user type: Staff & Public Enter more details about this user type: "The Buyer’s services include both staff-facing and public-facing products. The internal services enabling the buyers teams to support UK exporters. For example, Underwriters, Credit Analysts and Operations staff. The Buyer's public-facing digital services are used by the banking and financial community alongside exporters and brokers."