Single Party Framework for the Provision of Server Maintenance and Support Managed Service in respect of Intel based Servers.

Description

Dublin City Council wishes to establish a Single Party Framework Agreement for the Provision of a Server Maintenance and Support Managed Service in respect of Intel based Servers for a period of 36 months initially. Dublin City Council reserves the right to renew the Framework Agreement for an additional period of 1 year. Dún Laoghaire-Rathdown, Fingal and South Dublin County Councils are also eligible to participate in this Framework. The required service involves on-site maintenance of the equipment listed in the RFT. It involves maintaining all hardware and keeping required spare parts and includes support for manufacturer related software such as firmware, drivers, management tools etc. A key element of the Managed Service is the Service Providers ability to provide a troubleshooting and diagnostic service and tenderers must describe their abilities and resources in this regard. Tenderers will be expected to demonstrate that they have in place an established call logging process together with a suitably staffed NOC or Service Desk in order to meet the range of calls logged under the proposed Managed Service. Service Providers will be expected to have a high level of knowledge and skills across a range of Operating Systems including Microsoft, VMWare, Citrix and Linux. Service providers must have strong Server support skills and a high level of accreditation with relevant hardware manufacturers.