IT Service Management Solution

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Buyer

City Building (Glasgow) LLP

Value

93,796 GBP

Current supplier

ISERVICE SOLUTIONS LIMITED

Description

As CBG mature and develop its approach to further leverage its ITSM investment, it needs to have a modern, robust & resilient solution in place that will support it on the journey. Lot 1: As part of City Building Glasgow’s (CBG) 2025 IT Strategy, work has recently started some work to replace its end-of-life IT Service Management System (Serio). As CBG mature and develop its approach to further leverage its ITSM investment, it needs to have a modern, robust & resilient solution in place that will support it on the journey. 28 agent licences are required for a modern, cloud-based IT Service Management (ITSM) platform (incident, request, problem, change, knowledge, asset/CMDB, automation, reporting). This will ensure that all members of IT Team have an agent licence

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Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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CPV Codes

72222300 - Information technology services

72222000 - Information systems or technology strategic review and planning services

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