IT Service Management Solution

Description

As CBG mature and develop its approach to further leverage its ITSM investment, it needs to have a modern, robust & resilient solution in place that will support it on the journey. Lot 1: As part of City Building Glasgow’s (CBG) 2025 IT Strategy, work has recently started some work to replace its end-of-life IT Service Management System (Serio). As CBG mature and develop its approach to further leverage its ITSM investment, it needs to have a modern, robust & resilient solution in place that will support it on the journey. 28 agent licences are required for a modern, cloud-based IT Service Management (ITSM) platform (incident, request, problem, change, knowledge, asset/CMDB, automation, reporting). This will ensure that all members of IT Team have an agent licence