Awarded contract

Published 2 years ago

Debt Collection Services - Live Debt

48 Suppliers have already viewed this notice

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Buyer

Dwr Cymru Cyfyngedig

Value

3,750,000 GBP

Current supplier

Advantis Credit Ltd

Description

DCC is seeking an agency to provide Debt Collection Services - Live Debt. The agency will specialise in retrieving money owed by DCC’s customers. DCC will send unrecovered customer debt (domestic and commercial) to the agency once internal processes have been exhausted, or where it is considered that this has the best prospect of recovery. The agency will deliver the services and quality performance DCC requires for its customers, including identifying affordability issues, encouraging customer take-up of appropriate tariffs and commit to activity and quality performance metrics. Lot 1: Live Debt 1st Placement Debt Collection Services - Live Debt Lot 2: Live Debt 2nd Placement Debt Collection Services - Live Debt

Personalised AI Summary

Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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CPV Codes

79940000 - Collection agency services

79941000 - Toll-collection services

79900000 - Miscellaneous business and business-related services

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