IT Support Services

Description

WFD is inviting companies to tender for the provision of IT support services. These include management of the IT infrastructure, disaster recovery, cyber security, IT support and telephony across the organisation. Lot 1: WFD is inviting companies to tender for the provision of IT support services. These include management of the IT infrastructure, disaster recovery, cyber security, IT support and telephony across the organisation. This new service is expected to contribute directly to achieving one of WFD's annual priorities for FY2021-22: "to become a high performing and resilient organisation". WFD is looking for a supplier that has a track-record of providing comprehensive support services underpinned by excellent customer service and offers a tailored approach, supported by a robust service level agreement, to meet the requirements of WFD's UK and international operations. WFD hopes to build a successful partnership with the selected supplier based on an agreed future technology strategy and high quality implementation. The contract will be awarded for a period of 4 years and will be reviewed annually and renewed based on performance.