Public Health Wales Health Protection Case and Incident Management System

Description

Summary of work Public Health Wales would like to run a discovery to scope future ways of managing outbreaks, incidents and surveillance of the population of Wales. The discovery will work with Health Protection and Digital Services to review the current system capabilities and the future requirements, informed by user / stakeholder needs, including communicating digitally with health professionals and members of the public. We would like a partner to work alongside our developers, designers and business owners, helping us to learn new ways of working and pairing while we deliver. Work needs to be complete before 31st March 2024 Where the supplied staff will work Wales Where the supplied staff will work No specific location (for example they can work remotely) Who the organisation using the products or services is Not specified Why the work is being done The Health Protection team (HPT) rely on notifications to inform them of outbreaks and incidents, this requires them to identify possible contacts and to gather additional information to provide specialist health advice and arrange for any medical tests as required. The contact management and surveillance activities are currently a fairly manual process which would benefit from a digital solution. The business problem Health Protection The Health Protection team provides specialist health protection advice to the NHS, local authorities, other agencies and the public. The HPT delivers the All-Wales Acute Response (AWARe) service. AWARe is made up of nurses, practitioners, consultants, and administrative staff. AWARe receives, investigates, and manages the acute response to notifiable diseases in Wales. This is often done in partnership with key stakeholders including Local Authority Environmental Health teams. In Wales, the Environmental Public Health service (i.e. the service dealing with environmental hazards other than those responsible for communicable diseases) is led by Public Health Wales. It is delivered collaboratively through Public Health Wales’ Health Protection Team and UK Health Security Agency’s Centre for Radiation, Chemical and Environmental Hazards Wales. The Communicable Disease Surveillance Centre (CDSC) provides surveillance, epidemiology, training and scientific advice related to communicable diseases and other infections of public health relevance. It integrates scientific and clinical expertise to provide information for action to protect and improve public health, working with partners in the NHS, local authorities and national regulatory bodies. Quality improvement is built into this service, allowing for optimisation of analysis and outputs. The ability to collect data both routinely and ad-hoc is important for surveillance and outbreak investigation. Currently this is achieved through data proformas but a more comprehensive system with the ability to contact cases by text/email is needed. CDSC needs to be able to access case and incident management system (CIMS) data directly for analysis. Within product systems for analysing data would be helpful to enable quick reviews of signals, both for HPT and CDSC. The Health Protection Team uses an in-house developed IT case and incident management system known as Tarian / CIMS. The service would like to make improvements to the functionality available and look at options for more efficient workflow management with more digital engagement of key stakeholders including local authorities and the public. The service would like to include a review of automation of results from reference laboratories, management of notifications to multiple pathways (for example medical practitioner, Laboratories, care homes, public) and the management of enquiries from a wide range of sources (for example GP, Health Board, public, school, care homes). The system needs to be able to upscale in support of a pandemic. The people who will use the product or service User type: Health Protection Team Definition: As a Health Protection Team, I need to know who has a particular disease so that I can offer them and their contacts, specialist advice and arrange for further tests or treatment as required. User type: Developer Definition: As a developer, I need to contribute to and understand the components so that I can maintain and improve them. User type: Surveillance Programme Definition: The surveillance programme needs to be able to acccess data from this system easily, through platform data queries but also through direct access via data links (SQL pulls etc). Clean data very important also as below. An additional surveillance function (enabling routine and ad hoc additional data collection via web tools and the ability to trigger these by texting /contacting cases) would be useful. User type: Data Engineer Definition: As a data engineer, I need to have clean data coming into my data sets, so that I can maintain data quality. User type: Data Security Manager Definition: As a data security manager, I need the components to be secure and well understood, so that they can be trusted to handle personally identifiable information in a safe and legal way. User type: Head of Data Definition: As head of data, I need to ensure that there is a timely and complete data flow for the Communicable Disease Surveillance Centre to monitor disease outbreaks, trends, exposures associated, and investigate signals and outbreaks. Any pre-market engagement done None Work done so far Public Health Wales Architecture Review Discovery Which phase the project is in Discovery Existing team Dr Giri Shankar - Senior business owner Dr Chris Williams, Health Protection Division – business owner Dr Richard Firth, Health Protection Division – business owner and transformation manager Jane Salmon, Health Protection Division – Tarian change manager Helen Clayton, Chris Ollier, Kashif Asfar, Guy Stevens, Gavin Bhakta, Dafydd James, Fliss Bennee, Oliver Roberts, Monika Swiatek – Digital and Data Services Address where the work will be done We expect working will be hybrid and mostly remote, but for in person meetings we nominate Number 2 Capital Quarter 3rd Floor Tyndall Street Cardiff CF10 4BZ Working arrangements Our partners are welcome to work alongside us in our offices if they are based nearby. Otherwise we expect the majority of the work to be able to be done remotely, with face to face sessions to be agreed during onboarding. Typically we might want to meet in person for our inception, where we can also arrange handover of hardware and agree ways of working through our sprints. Travel and subsistence should be included in the bid. Security and vetting requirements No security clearance needed Latest start date 30 January 2024 Expected contract length Contract length: 0 years 6 months 0 days Special terms and conditions special term or condition: Not Specified Budget Indicative maximum: £100000 Indicative minimum: The contract value is not specified by the buyer Contracted out service or supply of resource? Contracted out service: the off-payroll rules do not apply Terms and acronyms Term or acronym: PHW Definition: Public Health Wales Questions and Clarifications 1. Hi, Within the summary of work the following is stated: "Work needs to be complete before 31st March 2024" However the expected contract length is 6 months. Can you clarify? Work needs to be completed by 31st March 2024. Last Updated : <strong>22/11/2023</strong> 2. Your requirements read primarily like a discovery, however there are sections that suggest that you expect some development work to be completed as part of the delivery. Can you please clarify? This is a discovery phase with no development work expected. Last Updated : <strong>22/11/2023</strong> 3. is it 750 words for questions 1-8 and again 1-5 or is it 750 words per question so 6,000 and 3,750? We do not set any work counts you will need clarity from CCS Last Updated : <strong>22/11/2023</strong> 4. I wanted to seek clarity on the response pack. On page 2 it states: "Responses must be made in English. If you exceed the 750 character count (including spaces) in any response to a question, your application may be considered non-compliant and rejected. " However above the text box in each section to place our response it states the following: "Supplier Response to be inserted in the text box below:  (max 750 characters including spaces) " Do we have 750 characters per question or per section (which would total either 1,500 or 9,750 characters across the response)? We have not set any character limit you need to link in with CCS on this Last Updated : <strong>22/11/2023</strong> 5. Could you please confirm if the £100,000 budget stated is fixed/maximum? The £100,000 stated is the maximum for this discovery phase. Last Updated : <strong>22/11/2023</strong> 6. Could you please elaborate on the skills required for this project? 2. Will the follow on contracts also be fixed price? 3. Do you have an example of a hard-coded join that you would like to replace? Skills - previous experience running a discovery for a health based digital service, preferable experience of NHS IT systems. 2. No decision has been taken to follow on contracts as this contract is for the discovery phase only 3. Hard coded join - an example would be conventional table join that we would look to replace with an API. Last Updated : <strong>22/11/2023</strong> 7. In relation to “Nice-to-have skills and experience” - Q1 a) Is this a yes/no question? b) Is it related to number of welsh speakers in the organisation, or on the team that would be delivering the work? c) Does the level of welsh fluency need to be fluent enough to deliver the work in welsh, or simply conversational? Q1 a) would be a yes / no question. B) Please specify number of welsh speakers in the team delivering the work and c) their level of Welsh - conversational would be nice to have. Last Updated : <strong>22/11/2023</strong> 8. In relation to “Experience of containerising and separating components of legacy systems” - Q4 a) Is this referring to technically building containerised applications using tools such as Docker? Yes, that is one example. To clarify, the scope of the discovery is to advise and does not include implementing technical changes. Last Updated : <strong>22/11/2023</strong> 9. Skilled in replacing hard-coded joins with flexible interfaces.” - Nice to have Q2 a) Is this referring to sql database joins and user interfaces? As in, you currently have fixed reporting queries, and would like a flexible UI that would allow end users to interactively explore data? Yes SQL joins are a good example that we are looking to replace with an API. To clarify, the scope of the discovery is to advise and does not include implementing technical changes. Last Updated : <strong>22/11/2023</strong> 10. Can we clarify if the scope of this work is to provide consultancy support to identify the “to-be” state of the overall solution, aligned to your objectives, and help to design the solution to achieve that state? Does the scope of this work include implementation of technical change in addition to identifying and designing solutions to meet the objectives? This discovery phase is to identify the requirements, review the current position and recommend potential next steps and future phases. The scope of the work does not include implementing technical change in this phase. Last Updated : <strong>22/11/2023</strong> 11. Under ‘Surveillance Programme’ can we clarify what is meant by term ‘WebTools’ and does indicate a requirement for frontend development. The term web tools refers to a web form for the collection of data, the discovery will need to consider whether this is the best method for that data collection. We are not indicating any development in this discovery phase. Last Updated : <strong>22/11/2023</strong>