Contact Telephony Services

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Buyer

Rochdale Metropolitan Borough Council

Value

304,020 GBP

Current supplier

KERV EXPERIENCE LIMITED

Description

Critical Requirements: Rochdale Borough Council existing telephony contract is due to end in 2025. They are looking for a supplier to meet business critical requirements: Contact centre (CCaaS) analytics and reporting Complete omnichannel contact centre, phone system and UC platform Digital customer journeys and speech analytics Customer self-service and IVR Workforce optimisation (WFO), Workforce management (WFM) and Quality evaluations Outbound dialler capabilities Omnichannel desktop System integrations including CRM integration PCI compliance Complete set of telecommunication, integration and support services 3-Year contract Lot 1: 3-Year contract, awarded through the G Cloud 14 Framework Contact Telephony Services

Personalised AI Summary

Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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Connect with key decision makers

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Director of Corporate Services

Top Level Director

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Director of Economy & Place

Top Level Director

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Director of Public Health & Communities

Top Level Director

University of Strathclyde

175,000 GBP

Published 2 days ago

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