Managed Network Services

Description

Management of servers, LAN, Wi-Fi, and virtual machines. ​Perimeter security using Firewalls and IPS. ​Endpoint device security. ​Monitoring and backup management ​Provision of certain hardware and software ​Regular security patching and software updates ​Some third-line IT support services for infrastructure and application incidents and issues. ​Out of scope: ​Telephony ​The MSP will be expected to be able to adapt the services in an agreed manner over the course of the contract. ​The scope of the services currently provided by CGTC IT is: ​25 to 30 servers ​5 UK sites and data centres, with dual network connectivity from different providers, each site connected by site-to-site VPN via Watchguard firewalls. ​500 users, 550 end user devices, with Microsoft 365 E3 subscriptions, with Enterprise Mobility and Security and Mimecast Email Security ​6 to 7 Software as a Service (SaaS) applications ​2 to 3 Line of Business (LoB) server-hosted applications