Provision of an Access Control Maintenance Measured Term Contact (MTC) (2025-29)

Description

The University of Strathclyde ("the University") is seeking to establish a Contract for the Provision of an Access Control Maintenance Measured Term Contract (MTC) (2025-29) (UOS-36990-2025). Lot 1: The University of Strathclyde (“the University”) is seeking to establish a contract to support the delivery of activities outlined below. The Contract will include, however, will not be limited to: - Planned and preventative maintenance (PPM) of campus wide access control systems. Each installation must receive 1 service annually with all component parts of the EACS being serviced each visit. Central EACS hardware / software / firmware must receive 2 service visits per annum: - Ad hoc / reactive services / works: - Access to, knowledge and familiarity with WIN-PAK system software including: - Software upgrades: - Firmware upgrades: - Fault diagnosis and resolving; and - System hardware including door controllers and various types of locking / securing devices. - Maintenance of virtual servers & operating system to ensure servers have sufficient disk space and the operating system is suitably patched: - In the event of irreparable panel/system failure, undertake works to replace panels, devices to restore a working access control system: - Provision of 24-hour, 365 days call-out service response and scheduled maintenance; and - Provision of end-user training; primarily focusing on system database operating / software training. Emergency call outs require the Contractor to arrive at the site within 4 hours to ensure that the site is made safe / secure immediately and shall adopt a “first fix” approach. The site should be corrected within a maximum of 24 hours. The Contractor will be required to confirm that they have access to spares, including panels, to ensure this is achievable. This Contract will account for access control systems including carpark barriers, internal & external doors throughout buildings found within the John Anderson Campus and other satellite sites, including NMIS & PNDC.