Accident and Claim Management - Preliminary Market Engagement

Description

Network Rail is reviewing its strategic approach to how it manages accidents and claims and is seeking to understand options available in the market to ensure best value for Network Rail. Network Rail will require a new Supplier, under this Agreement, to optimise the management of its Accident and Claims through minimising off road time, timely and professional nationwide customer service, and reducing emissions. Network Rail currently operates a fleet of circa 10,000 vehicles made up of cars, commercial vehicles and HGVs. We also operate circa 1,200 short term hire vehicles. All of these vehicles are spread nationwide across the country therefore we would expect nationwide coverage of these services. During the time period of 1st July 2024 to 30th June 2025, Network Rail reported a total of 1,858 incidents for the core fleet (197 for cars and 1,661 for commercial vehicles). Therefore we estimate a 12% car incident ratio and 18% commercial incident ratio.