HMCTS Crime Programme Design, Development and Testing Managed Service

Description

Summary of work HMCTS requires a flexible, outcome based Managed Service to design, develop and test digital services for the ongoing development of new functionality for its new criminal case management system, the Common Platform, to required timescales, budget and government service standards. The Services will transition into business as usual once the relevant projects complete. Currently the Crime Programme has rainbow design, development and test teams made up of multiple suppliers each specialising in their individual area of service. In addition to, and separate from, the services which will be procured via this procurement, there are also a number of PET teams who work on the Crime Programme but are part of Digital Technology Services (DTS) who provide design, development and test services for future enhancements primarily for features which are already in live as well as a DevOps and Live Service team who provide second and third line support and ensure the live environment is maintained and operating within the required service levels. It is expected that the successful provider will provide a high level of delivery confidence through robust design and delivery including thorough design, development and test strategy and plans, automation and output visibility, reporting against KPI’s, all executed through best practice capabilities across the function for existing and future increments / features. Where the supplied staff will work No specific location (for example they can work remotely) Who the organisation using the products or services is Secretary of State for Justice. For the benefit of HM Courts and Tribunals Service (HMCTS) Why the work is being done The Crime Programme is being undertaken by HMCTS to support the Reform Programme. The ambition of the Crime Programme is to provide smarter, more joined-up and streamlined processes to deliver efficient, proportionate and accessible digital services providing better criminal justice for all utilising a common set of digital services via appropriate modern channels. The Crime Programme is established and has been running for a number of years. The CJS Common Platform (CP) (is being developed by HMCTS, to deliver a unified way of digital working for HMCTS, CJS and the wider participants in the criminal case management process. It will allow users to interact with the process on-line, eliminating processes and systems that are antiquated and paper based. In short, it will deliver a shared, single source of case information, accessed when needed. The Common Platform will receive information about cases from prosecuting agencies (including police forces) to enable a case to be prosecuted and dealt with by the Court (Magistrates’ Courts and the Crown Court, and any appeal/review Court) in accordance with the Law. Further information about the case (including changes, pleas and judicial decisions) will be added during the course of the case and kept on the Common Platform as a single source of information. This information was previously shared between CJS Partners through a mixture of paper-based and part-digitised mechanisms, with a reliance on siloed technology solutions. Partner organisations across the CJS therefore input and access case information held by the Common Platform either by Data transfer between agencies (to and from the Common Platform) or by being provided with rights to access the information directly on the Common Platform. The development of the Common Platform will enable a case management system which is able to replace existing legacy systems in HMCTS and MOJ and provide greater control and standardisation across the justice system, supporting the aim to develop efficient, proportionate and accessible digital services to enable access to justice via appropriate modern channels. The Common Platform started to be rolled out to Magistrates’ and Crown Courts in September 2020 and, as of 16th April 2023, Common Platform is live in 176 courts (59 Crown Courts and 117 Magistrates’ Courts). This equates to 78% of courts that are currently using Common Platform with the aim to complete national rollout of scope of initial rollout by summer 2023. We also have a number of other services live on the platform including a citizen facing service in the form of online plea as well as a pre-charge capability for CPS and an initial case working function which enables single justice procedure cases to be handled within Magistrates and Crown Court. The Common Platform, which is a micro-services based architecture based on the JEE framework, provides service to CJS at all stages of the criminal justice process. To support this an effective design, development and testing service is required to develop and deliver an effective cross programme service (including Technical and Business Architecture, UX designers, Business Analysts, Release and Delivery Managers, Front End and Back End Developers and Testers), enabling the programme to continue its rollout of new functionality onto Common Platform in 2023, 2024 and 2025 with confidence. The focus over the upcoming months is to deliver the full court capability which will enable the decommissioning of all current legacy systems that support the criminal justice service of today. The new supplier shall work on the Crime Programme designing and developing functionality which is new to Common Platform – primarily working delivering change requests / enhancements / defects on the interfaces between CPS and HMCTS as well as data migration for the legacy systems Xhibit and DCS. The service is anticipated to be required until March 2025 by which point the services will have been transitioned to DTS, likely to be between December 2024 to March 2025 for which this service will need to provide a handover. The business problem To provide an effective design, development, test, release & delivery management service to deliver an effective service across the programme, enabling the continued rollout of new functionality onto Common Platform with confidence. This includes but is not limited to the design and development of: • Defects: Investigate & resolve issues found during incident investigations or the implementation of new functionality and enhancements. • Enhancements: Update & improve existing features, capabilities, components & services • New functionality/requirements: design, develop & implement new increments, change requests, services & components in collaboration with business product owners (BPOs) & integration with new services, systems & external APIs The service will be required to provide flexible team of design, development & test experts in accordance with best practice & recognised standards to: • Oversee & own the team’s outcomes to ensure delivery of an effective, efficient & high performing design, development, test, release & delivery management service that enables consistent, high-quality deliverables as per the Crime Programme’s requirements, governance standards & best practice. Proactively identify & resolve risks & issues & mitigate challenges to optimise the service provided including all services related to new/existing features, defects & enhancements resulting from increments and changes from functionality the team has delivered & maintained to a high-level of quality/standards with relevant documentation created & stored. • Support teams & BPOs to deliver to user needs & feedback on an Agile project lifecycle working from the design phase to support delivery teams in refinement & deliver excellent User Experience services providing programme/business assurance of comprehensive designs for Development. • Establish, lead, maintain & own requirements & designs, including LLD & HLD, for digital delivery throughout their lifecycle providing a consistent end-to-end design across the Crime Programme ensuring the integrity & consistency of the Crime Service Model, considering cross-cutting functionality ensuring standards, patterns & approved Solution Overviews are applied these to create HLSA & HLD iterations & provide assurance against scope-creep. • Work with BPOs to identify & document requirements for new functionality/updates to existing functionality. Create user stories with acceptance criteria & journey maps which describe & illustrate the end state expected by the business. Work with development & test teams to clarify the requirements & positive/negative tests. Write user stories to develop functional back end micro services & integrate with individual microservices to provide work management solutions. • Develop architecture non-functional requirements, COTS & overall software designs & manage programme tech design compliance, cyber, data & integration, enterprise, infrastructure, security, Domain Driven Design & application architecture. • Participate in governance & allow for external assurance activities (such as code & documentation reviews, external testing, ITHC, TDA); feed into systems, such as ITSM (ServiceNow), Enterprise Architecture (ardoq) • Take a test-driven approach to software development; own testing quality assurance by driving & overseeing the delivery of high quality & consistent testing throughout the delivery lifecycle inc. unit testing, maintaining manual & automated test-suites inc. functional, performance & non-functional scenarios & operational acceptance tests complying with the programme’s standards & requirements. This includes ensuring 100% test coverage on new features/enhancements introduced or when refactoring any code. Participate in code reviews of own work & lead code reviews of colleagues' work • Develop/deliver effective solutions & test strategy, plan, test scripts • Delivery of a rolling plan of continuous code quality assurance & testing improvement activities across the Crime Programme. • Provide appropriate status update reports & metrics as required. • Lead on implementation & coding tasks as required, conduct technical reviews & assess the quality of the code written in products • Some services may be required in addition to the standard requirement to deliver specific tasks. • Provide a flexible team able to onboard new team members in 2 weeks or less at contract commencement & throughout the contract’s lifecycle • Enable a smooth transition from the current suppliers to the successful supplier from this procurement & eventually enable a smooth transition to business as usual/DTS by providing knowledge transfer & coaching to the relevant teams at the point of transition. The new supplier will need to work alongside other suppliers who provide services inc. DTS teams who provide design & development work for future enhancements for features which are already in live as well as a DevOps & Live Service. The people who will use the product or service User type: Citizen Definition: As a citizen, view and track my case and plea online, be alerted to changes and for the case to proceed efficiently. User type: Prosecutor Definition: As a prosecutor, understand case evidence to ascertain likelihood of a successful prosecution. User type: Defence Practitioner Definition: As a defence practitioner, understand the evidence of a case to best advise my client. User type: HMCTS Administrator Definition: As a HMCTS admin, manage the delivery of justice services so the process is delivered efficiently. User type: Judiciary Definition: As a member of the judiciary, access all relevant information so that I can make a judgement User type: Prosecuting Agency Definition: As a prosecuting agency, submit evidence to provide HMCTS with relevant information Work done so far The Crime Programme started to be rolled out to Magistrates’ and Crown Courts in September 2020 and, as of 16th April 2023, Common Platform is live in 176 courts (59 Crown Courts and 117 Magistrates’ Courts). This equates to 78% of courts that are currently using Common Platform. There are also a number of other services live on the platform including a citizen facing service in the form of online plea as well as a pre-charge capability for CPS and an initial case working function which enables single justice procedure cases to be handled within Magistrates and Crown Court. The digital services are being developed with a common capability approach; building common features and components once for all services, using a consistent design system, sharing understanding of users and their needs, maximising reuse of design patterns and reducing duplication of design effort. Currently the Crime Programme has rainbow design, development and test teams made up of multiple suppliers each specialising in their individual area of service. In addition to this, but not part of this procurement, there are also a number of PET teams who work on the Crime Programme but are part of Digital Technology Services (DTS) who provide design, development and test services for future enhancements primarily for features which are already in live as well as a DevOps and Live Service team who provide second and third line support and ensure the live environment is maintained and operating within the required service levels. The services, the objective of this procurement, are key to enable the Common Platform to be developed and rolled out. Which phase the project is in Beta Existing team The existing service is provided on a rainbow basis by five suppliers providing eight contracts. The services provided are design, development, test, including delivery and release management. The current team make up used, as an indication only, is: o Design team of 1 UX, 1 Business Analyst, 1 Business Architects and 3 Technical Architects. o Four development teams with 1 Delivery Manager and 1 Release Manager. Each team typically includes: 0.5 Delivery Managers, 1 Back End Developer Tech Lead, 3 Backend End Developers, 1 Front End developers and 1.5 Testers. o In addition to this there is 1 Test Practice Lead and a number of additional testers including: 2 Non Functional Testers, 1 Automatic Tester and 1 Third Party Tester. Support and product enhancement for the transitioned live services are provided by separate contracts. Address where the work will be done 102 Petty France, Westminster, London SW1H 9AJ and any other HMCTS premises as required. Supplier’s premises. Remote working. Working arrangements HMCTS services are built to government service standards using a Scaled Agile Framework (SAFe) essential. SOW’s will be issued to define the development outcomes of each project phase and typically span three to six months. For any work performed at a non-base location and outside London (outside of the M25), all reasonable travel and expenses costs shall be met in accordance with the rates set out in the MoJ travel and subsistence policy. All expenses will require prior approval from HMCTS before being reimbursed. The hours of delivery for this service are: i. Deliver the outcomes and roadmap in line with the SOW within standard 9am – 5pm Monday – Friday on a routine basis with occasional Extended and Out of Hours support to meet development and release schedule. ii. Functional and non-functional testing support between 9am – 5pm on a routine basis with occasional support out of hours in line with feature delivery and release schedules; Security and vetting requirements Baseline Personnel Security Standard (BPSS) Security and vetting requirements Security Check (SC) More information about the Security requirements: Security Check is required for a small number of team members who will access the ServiceNow system. Latest start date 1 September 2023 Expected contract length Contract length: 2 years 0 months 0 days Optional extension: 1 years 0 months 0 days Special terms and conditions special term or condition: The initial Statement-of-Work (SOW) will be Capped Time & Materials but the Buyer reserves the right to use alternative payment mechanisms such as Fixed-Price, Incremental Fixed Price or Time & Materials for future SOWs. special term or condition: Suppliers shall provide transparency on the rates paid to resources and third-parties in the supply-chain on request enabling full visibility of charges and costs including overheads and profit-margin in an auditable form. special term or condition: There will be a 4-week transition period working in conjunction with existing service providers. special term or condition: HMCTS Reform use a monthly project performance dashboard to measure Supplier performance and to agree rectification plans where appropriate. Budget Indicative maximum: £12750000 Indicative minimum: The contract value is not specified by the buyer Further information: Budget is set at £9,000,000 for the initial period of work from 1 September 2023 to 31 March 2025. The maximum budget is £12,750,000 to cover any potential extension. HMCTS does not guarantee volume or duration of work for the winning bidder. Pricing will be evaluated out of 30% and pricing submission documents will be issued to suppliers who pass Round 1. Suppliers will be evaluated as per DOS criteria. The initial Statement-of-Work and Roadmap is available upon request from HMCTSCommissioningandCommercial@justice.gov.uk. It is recommended that interested parties request this document. Contracted out service or supply of resource? Contracted out service: the off-payroll rules do not apply Terms and acronyms Term or acronym: HMCTS Definition: HM Courts and Tribunals Service Term or acronym: CJS Definition: Criminal justice System Term or acronym: CPS Definition: Crown Prosecution Service Term or acronym: DTS Definition: Digital Technology Services which is the internal business as usual digital and technology team for the MOJ Questions and Clarifications 1. You refer to a Common Platform. Has this been developed and if so, is it a Dynamics Platform? Common Platform is built on an Azure Platform. If this is not what the query was referencing then please can you clarify what you mean by a Dynamics Platform. Last Updated : <strong>12/05/2023</strong> 2. Would HMCTS consider bid submissions from bidders that could only provide either the design and development or testing services required? This is a procurement for a single contract and as such will not consider bids for individual elements for design, development, test or release and delivery management service as a managed service.  There is however, the option for a supplier to work with other suppliers to deliver the whole service. Last Updated : <strong>12/05/2023</strong>