Continuous Improvement Capability

Description

Previous requirements for these services have been deployed to support the organisation meet the demands placed on it through significant changes to how public services are delivered. These deployments have been on an ad-hoc basis. We are now looking to implement a new contractual arrangement to continue this work and support an increasing demand for continuous improvement and change over the next 3 years. On average we have delivered 6 Yellow Belt training courses of up to 14 people, per course, on a yearly basis. There has been on average 6 employees attending open green belt training and 6 white belt training courses with 2-3, 1 hour lunch and learn sessions. For Change, we previously delivered around 12 specific 'change' related capability building sessions as part of our LearnFest annual learning programme. These have included topics relating to Leading Change, Managing Change and Change Culture. In addition, the CCoP, launch in June 25, have delivered approx. 4 sessions a month, plus two sessions for Management Fundamentals. The scope of this requirement is to deliver Continuous Improvement and Change training and mentoring across Essex County Council. Whilst both are in scope, Change Capability has been added as an additional service. There could be potential for the range of services to change, the scope of work, to expand or reduce; furthermore, the range of materials could increase, decrease or for new products to be included or substituted as technology develops. Where there is a requirement for additional services then Bidders will need to ensure themselves that they meet these requirements, before submitting their response. There is no guarantee that these services will be required. The size of cohorts and number of sessions per annum will be agreed by all parties prior to commencement of the services. The number of sessions per annum may vary dependant on demand. The main location of the population is County Hall, Chelmsford, Essex. However, ECC staff work on a hybrid basis (incorporating working from other locations, alongside working from the office as required). This means delivery of development services will need to be truly blended, including some virtual and some on-site face to face delivery (at Council sites across the County) for the duration of this contract. Our channel of choice for virtual delivery is Microsoft Teams (though staff can also access other platforms). The Bidder will not be required to arrange meeting rooms for face-to-face sessions as this will be managed by ECC. Contract length of 36 months with no extension options. Every digital service that ECC provides must be accessible to as many people as possible and must be compliant with Web Content Accessibility Guidelines (WCAG 2.2). This includes standalone digital services and digital services that form part of the delivery of a wider requirement, applicable requirements may be subject to successfully completing accessibility testing undertaken by ECC, before they can be accepted.