Provision of Logistic Services

Description

The ECB has awarded a contract to a partner who will operate logistics services within the ECB's premises according to set standards and service levels agreed with the ECB. This entails the transportation of items requiring movement within each building as well as between each of the ECB buildings, including the distribution and maintenance of furniture in office and conference areas, office relocations of staff and services supporting infrastructural facility management e.g. inventory management, support of the administration and maintenance of lockers, exchanging of confidential waste containers. Lot 1: The scope of this contract covers a broad range of tasks: • acceptance of all incoming goods delivered to the ECB at its centralized logistics center in the main building. This includes checking of delivery slips, inspecting packaging, unloading goods, signing the acceptance, administration in SAP, etc.; • transportation of any items requiring movement within each building as well as between each of the buildings (including the administrative steps such as preparation of the relevant documentation, provision of insurance, coordination and collaboration with the requester and other service teams and external providers, etc.) The candidate shall provide the different kinds of vehicles needed; • occasional transport among venues; • transportation of fresh food deliveries is required within the main building; • storage and delivery of goods to the appropriate locations within the ECB premises; • provision of health and safety guidelines and ensure that the working areas are compliant with such guidelines. In addition, the successful candidate shall regularly provide input and receive feedback the ECB’s Office Health and Safety Unit; • inventory of assets and warehouse management i.e. monitoring the stock level of certain goods (e.g. paper, furniture), distribution upon request and be in charge of launching a replacement order if necessary; • conducting inventory exercises including the relevant administrative steps in SAP and CAFM Systems as well as the coordination and collaboration with other service teams and external providers; • furniture maintenance and distribution in offices and conference areas. The furniture for office workplaces is set up, administered and repaired by the candidate. The workplace allocation and layouts will be supplied in advance by the ECB; • installation/removal of standard IT peripherals e.g. monitors, docking stations, etc.; • setting up and dismantling of ECB equipment for standard meetings, conferences, special events organized by the ECB; • scheduling and documenting the relocation preparation, execution and completion including processing the move requests in the CAFM system, coordinating and collaborating with other service teams and providers, etc.; • handling and exchanging of the waste containers (fitted with wheels) and the confidential paper waste containers; • administration, operation and maintenance of lockers in the ECB premises, e.g. answering customers’ tickets, opening lockers together with customers, clearing lockers on a regular basis (in coordination with the ECB or service units), updating badge user data and troubleshooting, exchanging of batteries, assisted openings of lockers, etc.; • managing work orders independently; • managing announcements of work; • others administrative small tasks such as the changing of batteries in clocks; • collect frequent feedback from customers; • provide monthly statistics and reports on its activities and staffing levels.