Communications and Engagement Support Services

Description

The Norfolk and Suffolk NHS Foundation Trust, working with NHS England as part of the Trust's response to a recent CQC inspection and improvement plan, requires external support to deliver a programme of communications and engagement support services. Lot 1: The Trust requires support and development services with four clear elements of support: crisis communications, strategic communications, tactical communications, and advice on re-shaping and developing the internal communications function. The work will provide the Trust with fixed-term, strategic communications and engagement expertise in order to rapidly improve the management of reactive and proactive communications with the complex mapping of external stakeholders and staff working across the Trust's 50 sites, to help engage with a greater mass of clinical and corporate staff. The timescales for this work preclude the ability to undertake a competitive procurement process, due to the urgent need for works to commence, and are for a very specific project agreed with, and supported by, NHS England as part of a response package to a recent CQC inspection.