Software package and information systems

Description

The purpose of the public procurement procedure is delivery, operation, support, hypercare, maintenance and further development of a revenue management solution that will support the DSB in their commercial efforts. The revenue management solution shall support the commercial division in their efforts to succeed in a market where differentiation, agility, simplicity and time-to-market are key to success. I. Background and purpose: DSB (Danish State Railway) is an independent public corporation owned by the Danish Ministry of Transport. DSB’s goal is to offer attractive door-to-door journeys to our customers where train is a part of the journey. Annually DSB has more than 195 000 000 passengers and employs approximately 7 400 people. The field of transport is subject to growing competition driving DSB’s need for the realization of an overall business strategy and a modern revenue management solution shall contribute to this realization. The solution shall on that basis fulfill DSBs need for a modern revenue management solution in the field of railway transport and the implementation of the solution is part of transforming DSB’s operation abilities towards a digitalized, modern and agile business model. The revenue management solution shall be a supporting component to one of DSB’s future core components, DSB’s Strategic Sales Platform and will be essential to DSB’s business model. The revenue management solution shall therefore support and integrate with the Strategic Sales Platform that support four main areas: (i) commerce; (ii) journey planning; (iii) ticket, booking, product and price engines; and (iv) inventory. Furthermore, the revenue management solution will affect other parts of the DSBs system landscape. II. Main services: The following main services can be highlighted regarding the revenue management solution: A) delivery of configurable standard solution that supports revenue management; B) implementation and configuration of a configurable standard solution with focus on efficiency and customization in an agile cooperation; C) integration to and from the standard solution, including integration to sales and inventory systems; D) operation and support of a solution with focus on operational stability; E) maintenance and further development of a solution and product development with a high degree of customer involvement.