Miscellaneous software package and computer systems

Description

BCH have identified a requirement for an occupational health and health and safety system initially to support HR but scalable to support wider business areas in the future. The system will enhance the customer service provision via automation i.e. using technology to streamline and standardise the management of business processes, customer queries and general feedback underpinned by Service Level Agreements (SLA) to ensure all requests are promptly managed in a consistent, effective and efficient manner. This will supplement the enhancements and automation being delivered by the new ABLE ERP solution comprising MHR iTrent HR and Payroll, Northgate CARM Duty Management and Advanced E-Financials. BCH are procuring for an occupational health and health and safety system initially to support HR but scalable to support wider business areas in the future.