Sales System; the selling of international tickets, reservations and travel passes

Description

DSB is currently employing a platform for sales of international tickets, reservations and travel passes for travelling by train, delivered by an external supplier. Besides the distribution platform itself, the existing supplier also delivers a number of related services. DSB intends to prolong the existing engagement with additional 2 ½ years. Lot 1: DSB wishes to continue selling tickets to international travellers by train supported by a sales system for its international travellers. The existing supplier delivers a total solution containing the products and services provided and specified for the current solution. DSB is currently using a platform for sales of international tickets, reservations and travel passes for travelling by train, delivered by an external supplier. Besides the distribution platform itself, the supplier also delivers a number of related services. The services include the following: (a) Development Services: Initial development and specific development based on the ongoing change and evolution in the business. (b) Ongoing Services; whereas this include: Hosting Services, Maintenance Services, Product management Services, Help Desk Support Services, Incident Management, Release Management and Accounting and settlement Services. The Distribution platform provides the following key features: Multi-carrier, Multi-product, Multi-channel, Multi-segment: multiple rail segments can be booked in one transaction, Universal product identification and Overall travel dossier (Super PNR). The Existing Supplier Rail Platform consists of five business domains: Information, Booking, Payment/POS, Customer and Fulfilment. The Distribution Platform comprises inventory system connectors that provide availability, sales and after-sales functionality to: EPA and other reservation system, DB, SNCF and passes via a web service connection to the supplier's own inventory system. The system sends all relevant transaction information (i.e. sales data) to the DSB Integration Platform. The supplier delivers the datafiles and documents that is needed, for DSB to carry out the accounting and settlement according to the UIC regulations described in the UIC leaflet 301 and 311. The possibility to introduce a white label APP is being investigated in order to move in the direction of digital distribution (eCommerce) and fulfilment and could be included in the setup.