Awarded contract
Published
Award of Fixed Line Telephony
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Description
Replace current ISDN30 connections with SIP and replace Avaya MES with Avaya Aura / Avaya IP Office / Cloud telephony solution. Bidder to provide a telephony managed service to install feature packs and upgrades as required. 1163 extensions, 29 Contact Centre Agents with call recording. Solution must assure PCI / DSS compliance. Supplier to manage full transfer from old to new service with no downtime. All to complete before end Dec 2022.
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