Future model to evaluate the quality of the verification service customer experience

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Buyer

Scottish Government

Value

16,800 GBP

Current supplier

Pye Tait Consulting

Description

This research will support the Verification Standard work stream being taken forward by the Building Standards Futures Board as part of a wider review to improve the guidance and frameworks underpinning how building standards services are delivered. This work will identify and propose a preferred national customer survey model. This should use a standardised methodology to evaluate the quality of the verification service customer experience across all 32 local authority verifiers to evidence their performance against the Performance Framework for Verifiers (2017).

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Supplier requirements

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Permanent Secretary

Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Director-General - Net Zero

Top Level Director

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Director-General Corporate

Top Level Director

Mayors Office for Policing and Crime (MOPAC)

250,000 GBP

Published 6 days ago

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