Corporate, Mobile & Contact Centre Telephony Procurement_26

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Description

The existing contracts for Contact Centre, Corporate & Mobile Telephony are currently due to expire in June, September & December 2025 respectively. Separate approvals are being sought by the relevant business areas to extend/vary each of these contracts up until June 2026 to ensure all three contracts are co-termed and enable sufficient timescales to assess the market for a suitable joined up solution. This request seeks to initiate an exercise to explore the unified procurement of a combined LCC telephony contract/solution. This would involve stipulating to the market the use of Teams, leveraging maximum value from the Microsoft E5 licence model and telephone element the Council already pay for.

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Product / service

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Contract structure

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Supplier requirements

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Assistant Chief Executive

Deputy/Assistant Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Corporate Director Adult Social Care & Health

Deputy/Assistant Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Director for Public Health

Top Level Director

NHS Wales - Shared Services Partnership

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Published a month ago

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CPV Codes

64000000 - Postal and telecommunications services

64200000 - Telecommunications services

64100000 - Post and courier services

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