Purchase and Development of Debt Management System

Description

Purchase and Development Debt Management System to meet DWP requirements using a current off the shelf platform to manage the recovery of debt and other monies owed to the Government. The work will include the Design, Configuration, Testing, support to Migration from the existing platform and Post Go Live Support. The new DMS system will be required to seamlessly integrate with multiple platforms and systems (including the incumbent DM6). Scope of Service Will include SaaS Debt management solution to meet DWP functional and non-functional requirements - User friendly modern debt collection and management capabilities - Flexible and business user configurable - Hosted in the UK with 99.9% Availability - Scalable to meet projected growth in accounts and users - Innovative future roadmap - Implementation of a SaaS debt management solution - Design and configuration - Integration to DWP architecture - Migration of data from current solution - Testing and assurance - Training and knowledge transfer - Supplier project management - BAU support for a SaaS debt management solution - Service desk - System maintenance - Performance monitoring - Change management support The current plan is for a 8 year initial contract with a possible up to 36 month extension but this is subject to review when developing the procurement approach.