Awarded contract

Published 9 years ago

Hardware Support on Intel Servers, Eva Storage & Cisco Communications Equipment.

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Buyer

Description

Provision of 4 hour Hardware Support on Intel Servers, EVA Storage and Cisco Communications equipment. Provision of 4 hour Alpha / Openvms Hardware and Software Support Your tender must refer the following areas • Ability to provide a 4hr response on all items specified • Ability to support and service Alpha Hardware and Software • Failure to meet response times and penalties • Confirm personnel’s qualifications to fulfil the contract • Availability and access to spare parts (Ireland / other) • Assurance of 99% uptime • Access to Helpdesk • Access to Knowledge Bank • Remote Monitoring Capabilities • Define fault Escalation procedures

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Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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