GB-Glasgow: IVR Review Services

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Buyer

Student Loans Company

Value

60,000 GBP

Current supplier

Adexchange Media Limited

Description

The service will include drafting new scripts, incorporating IVR best practice to enhance the flow of calls through the IVR, supporting SLC's aim to positively encourage customers to self-serve, reduce unwanted abandons and ensure callers are routed to the correct advisor. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

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Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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Chair

Chairman

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Chief Executive

Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Company Secretary & Data Protection Officer

Clerk/Secretary

National Savings and Investments

67,560 GBP

Published 13 days ago

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CPV Codes

72590000 - Computer-related professional services

72591000 - Development of service level agreements

72500000 - Computer-related services

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