IT Outsourcing Services (Infogérance Informatique)

Description

For the purposes of satisfying the needs of the Association, EIT Manufacturing needs to acquire IT Outsourcing Services (‘’Infogérance Informatique’’). The selected Supplier will support the internal Information Technology team of the Association in the management and support of IT activities. Lot 1: For the purposes of satisfying the needs of the Association, EIT Manufacturing needs to acquire IT Outsourcing Services (‘’Infogérance Informatique’’). The Supplier will support the internal Information Technology team of the Association in the management and support of IT activities. 1) Infrastructure Management: Server maintenance and monitoring. Network design, implementation, and optimization. Storage management and backup solutions. Wifi networking. Printers’ maintenance and refilling inks. Virtual meeting rooms. 2) Materials (laptops, printers, etc): Assisting in furnishing IT Materials. 3) Help Desk and User Support: Providing a ticketing system to allow help desk and user support. Providing a remote agent deployed to allow a remote assistance to user. Providing technical support to end-users. Troubleshooting hardware and software issues. Managing and resolving service tickets. 4) Security Services: Implementing and maintaining cybersecurity measures. Conducting regular security audits. Responding to security incidents and breaches. 5) Data Management: Database administration and optimization. Data backup and recovery services. Data migration and integration (the costs and conditions of this activity will depend on data quantity and complexity of the assistance to be provided by the supplier). 6) Cloud Services: Cloud infrastructure management (IaaS). Platform as a Service (PaaS) offerings. Software as a Service (SaaS) solutions. Hosting web platform offerings. Hosting web platform solutions. Hosting web platform maintenance. Domain names (buying, maintenance, renewal). Security solutions for Hosting web platform. 7) Vendor Management: Coordinating with third-party vendors (Microsoft, Adobe, Cisco Meraki, etc). Managing software and hardware licenses. Ensuring compliance with vendor agreements. 8) IT Strategy and Consulting: Providing strategic IT advice. Aligning IT strategies with business goals. Technology road mapping. 9) Training and Knowledge Transfer: Conducting training sessions for end-users. Knowledge transfer to in-house IT teams. Documentation of systems and processes. 10) Disaster Recovery Planning: Assisting in developing, implementing, testing and maintaining disaster recovery plans. Implementing backup strategies. Ensuring business continuity in case of disasters. 11) Compliance and Regulatory Adherence as structured and defined by EITM: Ensuring compliance with industry regulations. Adhering to data protection and privacy laws. Assisting in developing, implementing, testing, maintaining data protection and privacy strategies. Facilitating audits when necessary. 12) Technology Upgrades and Refresh: Planning and implementing hardware upgrades. Updating software and firmware. Evaluating and recommending new technologies. 13) Performance Monitoring and Optimization: Monitoring system performance and responsiveness. Implementing optimizations for better efficiency. Capacity planning for future growth. 14) Financial Management: Budgeting and cost control. Invoice management and reconciliation. Providing cost-effective recommendations on solutions. 15) Reinforcement of Cybersecurity: Implementation Webroot full package. Facilitate comprehensive phishing awareness campaigns to assess employee maturity and awareness levels, while simultaneously defining and implementing reinforcement measures such as enhancing DNS Protection and Web filtering access, including the prohibition of connections to identified websites. Facilitate training session for employees. 16) Other possible services related to the scope of the IT Outsourcing Services (‘’Infogérance Informatique’’).