Awarded contract

Published 5 years ago

The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution

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Buyer

South Gloucestershire Council

Value

483,143 GBP

Current supplier

Modality Systems Ltd

Description

This procurement is for a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution. This is to provide multiple contact channels and integration with our wider Digital Platform, including Customer Relationship Management (CRM). This procurement aligns with the themes and principles of the council's Digital Transformation Programme and will become one of its constituent projects.

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Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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Chief Executive Officer

Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Interim Exec Director of Resources/Business Change

Top Level Director

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Executive Director Department for Place

Top Level Director

Redacted

redacted@redacted.co.uk

+44 01234 567 890

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CPV Codes

72212333 - Contact management software development services

48512000 - Interactive voice response software package

48314000 - Voice recognition software package

72212330 - Scheduling and productivity software development services

48510000 - Communication software package

48310000 - Document creation software package

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