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Awarded

The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution

Published

Supplier(s)

Modality Systems Ltd

Value

483,143 GBP

Description

This procurement is for a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution. This is to provide multiple contact channels and integration with our wider Digital Platform, including Customer Relationship Management (CRM). This procurement aligns with the themes and principles of the council's Digital Transformation Programme and will become one of its constituent projects.

Timeline

Award date

3 years ago

Publish date

3 years ago

Buyer information

South Gloucestershire Council

Contact:
Nicholas Miller
Email:
nicholas.miller@southglos.gov.uk

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Notice topics

Contact management software development servicesInteractive voice response software packageVoice recognition software package

Related topics

Scheduling and productivity software development servicesCommunication software packageDocument creation software package

Source

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