GEL-COMM-578-23 Website Development

Description

Summary of work Seeking an organisation to support Genomics England in the development of new websites that are currently in the pipeline and the maintenance and enhancements of its current core site. In particular, Genomics England require the following support on: CraftCMS Resource and time to support Genomics England in the development and ongoing maintenance of its main website which is running on CraftCMS. Where the supplied staff will work No specific location (for example they can work remotely) Why the work is being done Genomics England has a website that requires ongoing development and our current supplier contract expires in September 2023. We also have a requirement for a website to be developed to serve an study being launched in partnership with the NHS by our Newborns initiative in November 2023. The business problem Providing ongoing updates for the main Genomics England website, including application support - bug fixes, updates to UI, content updates where it cannot be managed in the CMS, updates to page structure to improve user experience. Maintaining production, test, and staging environments. Supporting Genomics England in the maintenance and governance matters around security and data protection. Supporting Genomics England in remaining compliant with government service standards – there are two service standards relevant to Genomics England and this business case: the Digital Service Standard and the NHS Service Standard (which is the same as the Digital Service Standard except it has been adapted for healthcare services). These standards are important as they ensure that public funded services are among the simplest, most accessible services around. They ensure all services are built and delivered to be user-centric, have a consistent experience, and are continuously improved. The people who will use the product or service User type: Potential or current research participant or family member Definition: Both websites User type: Clinicians and other research partners Definition: Genomics England website only User type: Potential employees Definition: Genomics England website only User type: Maternity staff Definition: Newborns website only User type: Current and potential research partners Definition: Both websites Which phase the project is in Not applicable Existing team The externally-facing website teams in Genomics England consist of head of digital comms (web admin), comms officer (web admin), product designer, content designer, user researcher, product manager and delivery manager (these roles work across the Newborns programme and other workstreams). Genomics England has internal multi-disciplinary teams with embedded Service Owners, Product Managers, Engineers and Bioinformaticians. The successful strategic supplier will may also be required to work alongside these extisting teams, to take responsibility for specific improvements and to deliver these according to Genomics England's architectural and engineering standard, in line with NHSx controls and the GDS code of practice. They may work alongside a broader supply chain offering digital design, platform engineering and architectural support. Address where the work will be done Genomics England, One Canada Square, London, E14 5AB Working arrangements Suppliers will deploy resources to work under the direction of Genomics England's Head of Digital Communications, Product Managers, Service Delivery Managers and Genomics England designers to deliver outcomes against specific statements of work and timelines. Progress against outcomes will be managed through transparent agile processes including a regular rhythm of update meetings. The supplier may occasionally be required to attend a session in-person at the London office, for which expenses will be reimbursed in line with the Genomics England staff policy. Security and vetting requirements No security clearance needed Latest start date 1 August 2023 Expected contract length Contract length: 2 years 0 months 0 days Optional extension: 0 years 6 months 0 days Budget Indicative maximum: £250000 Indicative minimum: The contract value is not specified by the buyer Further information: Anticipated spend under this contract is £250k. This is will not be committed but will be called off, as required, under SOW arrangements during the period. Contracted out service or supply of resource? Contracted out service: the off-payroll rules do not apply Questions and Clarifications 1. In the shortlisting stage will we have the opportunity to have a call with your team to ask questions? We will not be holding any Q&A sessions at the shortlisting stage. Last Updated : <strong>04/07/2023</strong> 2. Would you be open to a different CMS for your Newborns Initiative, like WordPress?  Due to the timeline and IT policies and processes, the newborns site has to be built on Craft CMS. Last Updated : <strong>04/07/2023</strong> 3. Please can you confirm that it is just the Essential & Nice to Have questions that you require answered at the first stage. And that you do not require the technical questions to be answered at this stage. For the first stage we only require evidence of the capabilities listed under "Essential" and "Nice to Have" Last Updated : <strong>04/07/2023</strong> 4. Can you confirm the 750 character limit for the Essential and Nice-to-have skills and experience stage excludes spaces? The character limit is set by CCS, we are unable to confirm this Last Updated : <strong>04/07/2023</strong> 5. 01 August is indicated as the latest start date in page 2 of Attachment 1. 14 August is indicated as the contract start in page 10. Can you confirm the latter is the latest start date (i.e. 14 August)? The latest contract start date will depend on the length of time taken between GEL and the chosen supplier to agree the particulars of the contract and initial SOW. As such we are unable to make a commitment as to what this date is likely to be. Last Updated : <strong>04/07/2023</strong> 6. We note contract length is 30 months and the indicative maximum budget is £250,000. What is your expectation in terms of level of support required over the 30-month contract period? We would expect a minimum of 72 hrs of support per month, including application and hosting-related support. Last Updated : <strong>04/07/2023</strong> 7. We note part of the problem to be solved is ‘maintaining production, test and staging environments’. Are you expecting a team to support the service in production full-time? We would expect a minimum of 72 hrs of support per month, including application and hosting-related support. Last Updated : <strong>04/07/2023</strong> 8. Please can you advise if you have a partner in mind for this, if so are you able to share contact details. We have no specific partner in mind for this service. Last Updated : <strong>04/07/2023</strong> 9. What version of Craft CMS are you using? Version 3.8.15 Last Updated : <strong>04/07/2023</strong> 10. What plugins (and versions) are you using with CraftCMS? We cannot disclose this information at this stage, but it will be disclosed as required to complete any relevant work orders. Last Updated : <strong>04/07/2023</strong> 11. Are you using any custom developed plugins in Craft, if so can you provide any details? We cannot disclose this information at this stage, but it will be disclosed as required to complete any relevant work orders. Last Updated : <strong>04/07/2023</strong> 12. Are there any integrations with 3rd party services on your website (e.g. via APIs, data feeds, etc)? If so, can you provide any details? The Genomics England website integrates with Smart Recruiters to pull in job posts via API, Podbean to pull in podcasts via API and Mailchimp to receive newsletter subscriptions. Last Updated : <strong>04/07/2023</strong> 13. Do you have any documentation for your website, i.e. architecture, deployment, how it works, any custom functionality. There is a range of documentation available - we will provide all necessary documentation as required to develop Statements of Work following contract award. At this stage we are assessing the capability of potential suppliers to provide the skillsets and expertise we required. Last Updated : <strong>04/07/2023</strong> 14. Do you plan to supply more detailed information about the website and project in the shortlisting stage? We will provide more detailed information at the RFP stage, following shortlisting. Last Updated : <strong>04/07/2023</strong>