RM1043.8-1-Police Service of Northern Ireland - Specialised Website Support

Description

Which phase the project is in Live Existing team ICS Staff (Digital Citizen Services team): The PSNI ICS staff are in charge of maintaining the PSNI website. From support contract, hosting and specialised elements such as online reporting within the PSNI website. Digital Hub: The PSNI's Digital Hub are responsible for the publishing content on the PSNI website using the Drupal powered Content Management System. Hosting provider (Node 4): Node 4 are the hosting providers of the PSNI website. Contractors for additional web hosted services: Endeavour Solutions/Stiona The PSNI website hosts numerous public facing services such as Online Reporting and Fixed Penalties. Endeavour and Stiona work closely with the Digital Citizen Services staff to develop and maintain these solutions. Address where the work will be done On site work is not required. However the addresses of the two PSNI team that work within the website are: PSNI Digital Citizen Services 42 Montgomery Road Belfast BT69DL PSNI Digital Hub 65 Knock Road Belfast BT56LD Working arrangements -Support suppliers must attend remote fortnightly meetings with PSNI representatives to discuss any ongoing support issues. Any variation in the frequency of these meetings must be agreed by both parties. -The support solution must include 1 day per month maintenance budget throughout the term of the contract and when not used will roll into the following month(s). -The support solution must include at least 2 strategic reviews per year. Provide more information about your security requirements: No security clearance needed Provide more information about your security requirements: Although not currently required with the ever evolving nature of the PSNI website will the support suppliers be willing to obtain a sufficient level of clearance if required? Such as CTC or SC clearance. If yes please give details. Latest start date 2025-08-16 Enter the expected contract length: 2 years Extension period: 2 years Write the term or acronym: DCS Write the term or acronym: CMS Write the term or acronym: WCAG Write the term or acronym: ICS Are you prepared to show your budget details?: No Confirm if you require a contracted out service or supply of resource Contracted out service: the off-payroll rules do not apply Summary of work This contract is for the provision of support for the PSNI external website and is intended to cover: • Website Support to include:  Maintenance of the PSNI external website and associated online forms including the pre-production server site  Logging, investigation and resolution of faults  Reporting on faults  Reports, reviews and recommendations on system performance and security. • Website updates to include:  Final testing of new releases  Implementation of new releases in the production environment • Liaising with hosting provider as and when necessary • Ensuring compatibility with hosting providers requirements and upgrades The contract will not cover: • Provision or support of the hosting hardware Where the supplied staff will work Northern Ireland Where the supplied staff will work No specific location (for example they can work remotely) Why the work is being done PSNI is seeking to purchase specialist website support facilities for the PSNI external website. The objective is to put in place a 2 year contract with two 12 month optional extensions. The current support contract expires 15th August 2025. The business problem you need to solve The Police Service of Northern Ireland (PSNI) works with communities and those in the public, private, and voluntary sectors to achieve our vision of Keeping People Safe. The PSNI website ‘psni.police.uk’ is vital element in communication, collaboration, and engagement with the communities we serve. In order to ensure this continues to meet the requirements of, and deliver benefits for both the PSNI and the public, it is essential for us to secure high quality reliable support for this website. This contract is for the provision of support for the PSNI external website and is intended to cover: • Website Support to include:  Maintenance of the PSNI external website and associated online forms including the pre-production server site  Logging, investigation and resolution of faults  Reporting on faults  Reports, reviews and recommendations on system performance and security. • Website updates to include:  Final testing of new releases  Implementation of new releases in the production environment • Liaising with hosting provider as and when necessary • Ensuring compatibility with hosting providers requirements and upgrades First user type: The PSNI First user type: Supplier First user type: Supplier First user type: . Questions and Clarifications 0. Do you require that your website remain on Drupal, or are you considering migrating to a different CMS solution? If so, do you have a preference? Yes we have a requirement to stay with Drupal to reduce any training overhead for existing staff. Last Updated: <strong>26 June 2025, 11:52</strong> 1. Hi, Following initial review of the requirements, we have some clarification questions: 1. Can you share the budget or how much you currently pay your incumbent supplier please? 2. How many days of support does your current contract cover per month? 3. Are you open to increasing this if there is a valid business case? 4. Which version of Drupal are you using? 1. We are not in a position to be able to share budget. 2. As per Essential skills and experience requirement number 4. We require 1 day per month budget throughout the term of the contract to cover maintenance or associated website works and when not used roll into the following month(s). 3. We would be open to purchasing ad-hoc development days if required. 4. Drupal Core 10.4.6 Last Updated: <strong>26 June 2025, 12:05</strong> 2. Does the buyer a) have any preference or weighting for a Northern Ireland located supplier b) require service review / strategic etc. meetings and if so, how often c) wish for any service review / strategic etc. meetings (other than the virtual fortnightly ones) to be virtual or in-person? Kind regards a) We have hold no preference or weighting towards a Northern Ireland located supplier. b&c) As per essential requirements; 2 strategic reviews required per year (essential requirement number 4) and suppliers attend fortnightly remote meetings with PSNI representatives to discuss any ongoing support issues?  Any variation in the frequency of these meetings must be agreed by both parties (essential requirement number 15) All meetings including those strategic meetings have no requirement to be in person on buyers site but if supplier would prefer, this can be facilitated on a ad-hoc basic. Last Updated: <strong>27 June 2025, 10:27</strong>