Appointment of Consultancy to Review Newport City Council’s Customer Offer

Description

Newport City Council (hereafter referred to as ‘the Council’) is seeking to appoint a suitably qualified and experienced consultancy to undertake a strategic review of the Council’s customer offer, experience and access points in accordance with the specification and the terms of contract. The scope is organisation wide and incorporates how the current customer facing functions works within the organisation. The review and final report will be concluded by 22 March 2024. Further details can be found in the specification which can be accessed via etenderwales, ITT_105398. THE TENDER HAS CLOSED & THIS IS THE AWARD NOTICE