Software package and information systems

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Buyer

Suffolk County Council

Value

700,000 GBP

Current supplier

PC-1

Description

Suffolk County Council uses the Genesys CTI platform to support all of its major contact centres both internally and public facing and require Licences and Support for 1st, 2nd and 3rd line support. Incident SLA's. Technical Support. Advice and guidance around best practice and possible enhancements to future use of Genesys within Suffolk. Assistance with developing and delivering new contact centre solutions. Support to ensure our Genesys platform conforms to relevant security standards, including PSN and PCIDSS. Provision of any future licenses for Genesys products.

Personalised AI Summary

Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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Connect with key decision makers

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Chief Executive

Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Deputy Chief Exec/Exec Director of Corporate Sers

Deputy/Assistant Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Exec Director Growth, Highways & Infrastructure

Top Level Director

East Hampshire District Council

27,360 GBP

Published 2 days ago

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