Reception services

Description

An Lochran is a multi-occupied site within the Inverness Campus, under shared ownership between Highlands and Islands Enterprise (HIE) and The University of the Highlands and Islands (UHI). The site is the main office for HIE as well as an important base for UHI's academic and research activities. Scottish Rural College (SRUC) is also a tenant within the building. This contract will be managed by HIE on behalf of other occupiers UHI and SRUC. The current facilities management requirements for An Lochran are divided into 3 Lots: — Lot 1: Cleaning Services, — Lot 2: Reception and Security Services, — Lot 3: Planned Preventative Maintenance and Reactive Maintenance. This particular contract relates to Lot 2. Bidders who are interested in bidding for any of the other contracts can do so by locating the respective PCS/OJEU notices, which were all published on the same date with ‘An Lochran FM’ in the contract description. HIE requires a suitably qualified and experienced supplier to provide a professionally staffed, customer-orientated reception service at An Lochran as well as security services for the building, car parks and immediate environs of An Lochran on a 24 hour, 365 days a year basis. A security presence will not always be required on-site and the service should be as a first responder and keyholder in the event of building issue. It is expected that these services will be required from 1.4.2019 for an initial period of 3 years, with HIE having the option to extend for a period or periods together not exceeding 1 calendar year following the initial term. The initial 3-year budget currently available to deliver this service is between 200 000 GBP and 270 000 GBP (excluding VAT). Note: bidders can submit a response for each of the lots. However, they will only be awarded one lot. For more details please refer to the “Restriction on number of lots awarded” section in the Scope of requirements and tender guidance notes.