DWP Place ServiceNow Certified Technical Architect

Description

Which phase the project is in Live Existing team There is an existing team who operate ServiceNow as a Product Delivery Unit in DWP. They consist of delivery squads, product managers and a live operations team as well as the platform engineering team which this role will report into. Address where the work will be done Within the North West or Yorkshire, the locations are Blackpool, Manchester and Leeds. Working arrangements 60% in-office Hybrid working. 60% calculated over 4 weeks. Provide more information about your security requirements: Security Check (SC) Latest start date 2025-10-20 Enter the expected contract length: 1 year Extension period: 6 months Write the term or acronym: DWP Place = DWP implementation of ServiceNow CTA = Certified Technical Architect (ServiceNow Certification) IRM = Integration Risk Management (ServiceNow Porduct) CSDM = Common Service Data Model SPM = Strategic Portfolio Management (ServiceNow product) HRSD = HR Service Delivery (ServiceNow product) API = Application Program Interface Are you prepared to show your budget details?: Yes Indicative maximum: 200000 Confirm if you require a contracted out service or supply of resource Supply of resource: the off-payroll rules may apply Summary of work We require a ServiceNow Certified Technical Architect (CTA) to support the Platform Engineering function within the ServiceNow team at the Department for Work and Pensions. This individual will report into the lead for ServiceNow Platform Engineering and Live Operations and will work with the ServiceNow Senior Platform Engineer on a day-to-day basis. The following work packages will be prioritised for the individual to support, working with Engineering, Product and Delivery colleagues in the team: Alignment of Entity Hierarchies in the IRM module to Common Service Data Model Integration pattern and solution to enable user access transition to zScaler Expansion of utilisation of the SPM module New design pattern for the use and secure provision of ServiceNow APIs Utilisation of the HRSD module to support HR Complex Case Where the supplied staff will work North West England Where the supplied staff will work Yorkshire and the Humber Why the work is being done The work being done makes up a wider portfolio of initiatives to fully utilise the investment in ServiceNow and help to contribute to the strategic goals of achieving efficiency gains in the corporate centre to reduce costs as part of the wider Government strategy to reduce costs. The business problem you need to solve The following work packages will be prioritised for the individual to support, working with Engineering, Product and Delivery colleagues in the team: IRM and CSDM - Establish the right alignment between IRM Entity Hierarchies and the CSDM so that Risk association to the organisation (Service Portfolios) or the estate (Services and Service Offerings in CSDM) is fully aligned and maintainable. Produce a best practice approach and design. Integration pattern and solution to enable user access transition to zScaler - Deliver the necessary material to get a proposed zScaler solution for ServiceNow user access through DWP Risk Assessment and Design Authority so a transition to zScaler based access away from legacy internal network routing can take place. Expansion of utilisation of the SPM module – We are set to expand to become the single portfolio management platform for all of DWP Digital and non-Digital Transformation. Provide support to Product Managers and Platform Engineers to help define the roadmap for adoption of wider aspects of the SPM module coupled with any work needed to remove historical configuration that might hinder progress. Secure provision of ServiceNow APIs – Define a new pattern to represent ways to securely expose and allow access to OOB REST APIs (connectivity, authentication, authorisation). The target outcome is to enable squads to reduce the time to live where the use case is to access and query our data via OOB REST APIs. Delivery of the required artefacts – pattern design doc(s), risk assessment changes, Design Authority pack. HR Complex Case - leverage the existing HRSD deployment (currently live for JML) to deliver a complex case management capability for HR. This work will require support for the squad in maximising the use of the OOB capabilities, minimising customisation, defining the scope of data to take through Data Protection Impact Assessment. First user type: Staff colleagues within the Department