Community Mental Health Services (Healthy Minds Service and Depression and Wellbeing Calls) LOTS in Mid and South Essex

Description

NHS Mid and South Essex Integrated Care Board (herein referred to as the ‘Authority’) seeks to secure the most suitable Provider for the provisions of these mental health services utilising LOTS. LOT 1 ‘Healthy Minds Services’ and LOT 2 ‘Depression and Wellbeing Calls’. The Authority aims to award a single contract for each service to a single Provider (either as the sole Provider or as the ‘Lead Provider’ on behalf of a consortium). These services support the Authority’s Mental Health Wellbeing Service offering in Mid and South Essex. Local Providers are invited to tender for these services and can submit a compliant bid for either one or both LOTs. Both LOTs are being commissioned from 01st October 2025 for a 3-year contract term, with the option to extend for a further 24 months. The total combined aggregate contract value, inclusive of extensions, as outlined in this FTS notice is £6,941,862.00 Sterling. The aggregate combined total contract value for the 3 year term is £4,176,760 Sterling. These new, transformed services are community based and locally driven within the Mid and South Essex locality and details can be found free of charge at the e-procurement portal - please see ‘itt_170 - Healthy Minds Service and Depression Calls (Mental Health Services) for NHS MSE ICB’ – Qualification Stage. Following the compliant completion of the Qualification Envelope (Qualification Questionnaire), a maximum of four (4) bidders that meet the criteria will be shortlisted for each LOT, for the detailed, technical evaluation and commercial offer. These new, transformed services will be for the whole of Mid and South Essex to -promote good mental health and prevent poor mental health through early intervention and prevention, work with our residents and system partners to build resilience and enable opportunities to actively contribute to their communities and advance equalities in mental health - Enhance access to Wellbeing services - this will ensure our residents have flexible access to responsive and high-quality care when in need of mental health support -Get the right care in the right place at the right time is vital. Failure to provide care early on means that the acute end of mental health care and A&E Departments will routinely be under immense pressure. - Promote parity of esteem and delivering care closer to home, residents will be supported in a holistic way at the right time, by the right person and at the right place, reducing need for multiple assessments and transfers of care where it is safe to do so. To register interest please go to https://attain.bravosolution.co.uk/web/login.html . Click on 'Register here' and follow the onscreen instructions. The relevant documentation will be available within the below project codes: ‘itt_171 - Lot 1: Healthy Minds Service (Mental Health Services) for MSE ICB’ ‘itt_172 - Lot 2: Depression and Wellbeing Calls (Mental Health Service) for MSE ICB’ Please note that up to a maximum of four (4) bidders that meet the criteria will be shortlisted for each LOT. The compliant bid submissions will then be assessed at the detailed technical evaluation for Lot 1 Healthy Minds Service and Lot 2 Depression and Wellbeing Calls Key Criteria (Quality) Stage. Only the bid submissions from Providers that have satisfied the preliminary review, initial evaluation, financial standing and evidenced contracts will progress to the detailed technical evaluation. All details and criteria are contained within the procurement documentation. The deadline for receipt of compliant bid submissions is 27th June 2025 by 17:30hrs. This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. Lot LOT 1 Healthy Minds Service: LOT 1 Healthy Minds Service LOT 1 Healthy Minds is a new, transformed service across the whole of Mid and South Essex that focuses on community-based mental wellbeing support, promoting resilience, early intervention, and social connection. The Healthy Mind Service is a community-based mental health and wellbeing provision designed to offer timely, accessible, and person-centred support for adults aged 18+ across Mid and South Essex. The service will be delivered under a single umbrella but consist of two distinct, complementary pathways: Service 1 – Mental Health Community Connectors (MHCC): A flexible, community-facing service that acts as a first point of contact for individuals requiring mental health support. The MHCC team will work closely with Integrated Neighbourhood Teams (INTs) and local communities to connect people with appropriate services, community resources, and peer support. The focus will be on relationship building, social prescribing, personalised care planning, and enabling people to access the right support at the right time, without delivering long-term interventions. Service 2 – Healthy Mind Hubs: A short-term, community-based wellbeing offer providing a programme of holistic workshops, activities and wellbeing sessions to promote mental, physical and emotional health. The Hubs will act as a preventative and supportive resource for individuals with non-clinical mental health needs, aiming to build resilience, reduce isolation, and enhance community connections. Together, these services will work in partnership with local statutory, voluntary, and community services to create an integrated, person-led mental health support system within neighbourhoods. Aim of the Service To provide accessible, community-based mental health support that promotes early intervention, resilience, social connection, and recovery for adults with emerging, mild, or non-clinical mental health and wellbeing needs, reducing the risk of escalation into secondary care services Objectives of delivery of the Service include: - To enable individuals to access timely information, advice, and connection to local services and support networks. - To deliver short-term, flexible wellbeing activities that promote emotional, physical, and social wellbeing. - To embed personalised, co-produced care planning and support strategies that reflect individual preferences, values, and needs. - To enhance collaboration and coordination between community services, statutory services, and Integrated Neighbourhood Teams. - To reduce stigma and promote mental health awareness within communities through inclusive, accessible, and culturally sensitive provision. - To support service users in developing coping strategies, increasing confidence, and building social connections. - To adopt a preventative, recovery-focused approach that promotes independence and reduces reliance on formal mental health services. - To ensure safeguarding and protection of vulnerable individuals, promoting dignity and choice in all aspects of care. - Provide Inclusive & Culturally Competent Care - Ensure services are accessible and tailored to meet the diverse needs of ethnic minorities, LGBTQ+ individuals, older adults, and people with disabilities. The Authority intends to award a single contract for LOT 1 to a single Bidder (as a single entity, or as the ‘Lead Provider’ on behalf of a consortium). If the Authority received compliant bid submissions for LOT 1 by a Provider, and for LOT 2 by another Provider, the Authority would then award two separate contracts for each LOT. These contracts would be NHS Standard Contracts (2025/26) and any subsequent versions thereof. All details can be found at https://attain.bravosolution.co.uk/ under the "itt_170 - Healthy Minds Service and Depression Calls (Mental Health Services) for NHS MSE ICB’ (Qualification ITT – Qualification Envelope)" project. The deadline for receipt of compliant bid submissions is 27th June 2025 by 17:30hrs. Additional information: The maximum 3-year contract value for LOT 1 is £3,890,885.00 Pound Sterling, which acts as an affordability cap for the commercial offer template for this procurement. The total aggregate contract value for LOT 1 over the 5-year contract term (inclusive of optional extensions) is £6,466,732.00 Pound Sterling. Lot LOT 2 Depression and Wellbeing Calls: LOT 2 Depression and Wellbeing Calls LOT 2 – Depression Wellbeing Calls LOT 2 Depression Wellbeing Calls is a new, transformed service across the whole of Mid and South Essex. This is a targeted service providing proactive support for people newly diagnosed with depression by their Primary Care Practitioner, prescribed medication, referred to Talking Therapies, or both. The Depression Wellbeing Calls Service provides structured, proactive telephone support for individuals who have been newly diagnosed with depression by their Primary Care Practitioner and/or prescribed medication, referred to Talking Therapies, or both. The service offers a structured and compassionate response, ensuring the first contact with the individual is made within 3 working days of referral from primary care. The service aims to address the immediate needs of those presenting with depression, offering a blend of emotional support, goal-setting, and self-management strategies. The goal is to reduce the risk of suicide, enhance mental wellbeing, and support individuals in managing their daily lives, empowering them to transition to longer-term care and recovery services as necessary. Aim of the Service The primary aim of the Depression Wellbeing Calls Service is to provide timely, compassionate, and person-centred support to individuals experiencing depression, helping them improve their mental health, resilience, and daily functioning. Key aims of the service include: - Early intervention: Ensuring individuals receive support quickly after diagnosis or referral, to prevent escalation of symptoms. - Holistic approach: Offering a well-rounded, integrated service that links individuals to community resources, mental health services, and other necessary support mechanisms. - Improved mental health outcomes: Supporting individuals in managing their depression through structured wellbeing calls and the development of personalised action plans. - Prevention and safety: Reducing the risk of suicide and preventing unnecessary crisis situations by providing proactive, goal-focused support. - Seamless service transitions: Helping individuals move on from the service once they’ve achieved their goals or have transitioned to other support services. Objectives of the Service - Timely contact: Ensure all referred individuals are contacted within 3 working days of referral to begin their journey of support. - Goal-focused support: Work with each individual to create a tailored, actionable plan that focuses on improving wellbeing, with regular review of progress. - Signposting and referrals: Link individuals to other services and resources, such as Talking Therapies, Recovery Colleges, advocacy services, and housing support, as needed. - Short-term intervention: Provide structured telephone support for a duration of 4-6 weeks, based on individual need, ensuring service users feel supported but are not inappropriately tied to long-term interventions. - Effective triage: Ensure that assessments are efficient and avoid unnecessary repetition, so individuals are not required to recount their story repeatedly. - Collaboration with other services: Establish clear referral pathways to support individuals with additional needs such as long-term conditions, substance misuse, or those in need of mental health crisis intervention The Authority intends to award a single contract for LOT 2 to a single Bidder (as a single entity, or as the ‘Lead Provider’ on behalf of a consortium). These contracts would be NHS Standard Contracts (2025/26) and any subsequent versions thereof. All details can be found at https://attain.bravosolution.co.uk/ under the "itt_170 - Healthy Minds Service and Depression Calls (Mental Health Services) for NHS MSE ICB’ (Qualification ITT – Qualification Envelope)" project. The deadline for receipt of compliant bid submissions is 27th June 2025 by 17:30hrs. Additional information: The maximum 3-year contract value for LOT 2 is £285,875.00 Pound, which acts as an affordability cap for the commercial offer template for this procurement. The total aggregate contract value for LOT 2 over the 5-year contract term (inclusive of optional extensions) is £475,130.00 Pound Sterling.