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Awarded

In-Journey Roadworks Insight

Published

Supplier(s)

GB-CFS-173

Value

754,000 GBP

Description

For the provision of of the Major Projects 'In Journey Roadworks Insight' programme, the Programme uses a unique, qualitative mystery shopping methodology to assess customer experience through roadworks. Customers undertake passenger journeys through live roadworks across various times of the day and days of the week, during which, a customer audit questionnaire is used to capture and report on their implicit real-life customer experience.

Timeline

Award date

a year ago

Publish date

a year ago

Buyer information

National Highways Limited

Contact:
Lauren Hopkins
Email:
Lauren.hopkins@nationalhighways.co.uk

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Notice topic

Design and execution of research and development

Related topics

Research and development services and related consultancy services

Source

Contracts Finder
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