RM1043.8-1_Digital, Data and Technology Delivery Support_SOCIAL CARE WALES

Description

Summary of work Social Care Wales are seeking to appoint a suitable support to support the operationalisation of their digital strategy, advising on platform selection, digital procurement specifications, product designs, API strategy, data structures and relationships, GDPIAs, Cyber resilience, infrastructure design onsite/ cloud solutions. Also to advise on SaaS and open source solutions as required to support our digital strategy and digital transformation projects. The Supplier will provide support in the following areas: • Digital architecture design and delivery • Developing & evolving, Azure data factory model • Data Analysis development • Data governance • Systems and cloud integrations • Digital Applications development and Support Procurement expertise • Service design • Delivery management • Digital Procurement • In house Team mentoring If you require any information in relation to this opportunity in Welsh, please email procurement@socialcare.wales Where the supplied staff will work No specific location (for example they can work remotely) Why the work is being done Our digital strategy seeks to embed user centred approaches and standards which aims to develop and build on our systems and data generated to improve our information and insight. The Supplier will work with non-technical teams and external delivery partners to agree technical architectures that maximise potential of our systems whilst minimising ongoing support costs and functional duplication. We are expanding our in-house teams skills, depth and resilience across our ICT, Dynamics 365 and Digital teams to support future growth as our digital platforms develop and applications support is brought into our azure tenancy. We have a number of new digital projects in progress across the organisation. These projects are working within the digital framework and pathway set out in our digital strategy. We operate a hybrid cloud model with plans to migrate finance this year to enable a fully cloud deployment within our Azure tenancy. We have recently implemented MS Teams for telephony and plan to implement a CTI platform to integrate this with our MS Dynamics CRM. We are establishing a Digital Strategy board to co-ordinate digital initiatives, develop and agree of common technical and data standards, establish organisation wide change control and oversee the development of user journeys. The business problem Our Digital Strategy outlines the future operating model. At a high level this is based on complete integration of our services to provide a coherent and user focused digital experience that brings resources to the user to simplify their interactions with us. The current systems have been implemented at different points of time by different teams, there are common threads running through the capabilities, such as SSO and Google Analytics that support the future strategy, but the data exists in silos and does not support the realisation of user journeys and insight. To deliver the user-based journeys, which built around personas, there needs to be tighter integration of the data collected. This tighter integration, coupled with planned Data Architecture will be used to outline the data models that will be required to build out the personas and use the power of the existing Microsoft (and other investments) to transform SCW into the data driven organisation we are becoming. Our challenge is to effectively communicate and deliver this vision to establish the digital and data sharing infrastructure to achieve the value add to their products of this integration in terms of user reach, insight and potential for engagement and VFM. The people who will use the product or service User type: Internal IT, CRM & Digital team colleagues Definition: I need to work with suppliers who can support us so that we can turn our digital strategy into a reality. User type: Internal Product Manager Definition: I need to make sure that the users of my products can access them in a bilingual and accessible way so that it supports them in their work. User type: Internal Service Owner Definition: I need to make sure the users of our services have a 'frictionless' service so that they can access what is available to support them in an inclusive, bilingual and accessible way to meet their needs. User type: Social Care Wales; Public Sector Organisation Definition: We need to make sure we have fully resourced teams with skills, investment and upskilling opportunities so that we deliver on our Digital ambitions. Work done so far We have an approved digital strategy and digital architecture road map. Systems are cloud based in an Azure tenancy. Revised Digital Governance arrangements are being implemented to determine common standards to enable platform integrations which are at a variety of stages. Some SSO and B2C API work is completed between applications as well as a rationalisation of CMS web platforms. Next stage developments will seek to develop our data verse and analytics capabilities based on audience personas. Our aim, is to consider and design into our applications’ seamless user journeys across our digital estate and maximising insight to enhance service value. Which phase the project is in Live Existing team Our existing Team and resources comprise of the following roles: Lead: Director of Finance, Strategy and Corporate Services Lead Asst Director: Digital Team lead ICT Infrastructure Team: Manager plus 4 staff MS Dynamics CRM Team: Manager plus 4 staff Digital Team: 2 Project Manager: Vacant Post 3rd party Applications developers under contract 3rd party CMS support External Digital Architect contract expires 9/23 Devolved Application Owners across SCW Corporate Governance: DPO role Address where the work will be done Remotely - but head office if required is at Floor 7 Southgate House Wood Street, Cardiff CF10 1EW Working arrangements Remote working on a call off basis as required. Our initial planning estimate of requirements being 3-5 days per month on average across the skill sets specified to support skills gaps within our teams, provide external challenge, expertise and assistance in direction setting and issue resolution. Security and vetting requirements Baseline Personnel Security Standard (BPSS) More information about the Security requirements: Baseline Personnel Security Standard (BPSS) is required Cyber Essentials Plus certification is required Latest start date 1 September 2023 Expected contract length Contract length: 2 years 0 months 0 days Optional extension: 0 years 6 months 0 days Special terms and conditions special term or condition: Welsh Service Standards will apply: https://digitalpublicservices.gov.wales/resources/digital-service-standards/ Budget Indicative maximum: £200000 Indicative minimum: The contract value is not specified by the buyer Further information: Indicative estimate £100,000 per annum. Contracted out service or supply of resource? Contracted out service: the off-payroll rules do not apply