Remote Health Monitoring and Communications solution

Description

NHSScotland is exploring options for the potential procurement of a multi-channel remote health monitoring and communication solution capable of supporting the delivery of enhanced care pathways, including home and mobile health monitoring. Remote health monitoring (RHM) is a digitally enabled model of care that allows people to record, submit and share clinically relevant health information from their home or community setting. This enables health and care teams to monitor health status, support self management and intervene proactively, reducing the need for routine face-to-face contact. RHM can support management of long term conditions to reduce escalation and prevent admissions and can also support earlier discharge and hospital at home models where appropriate. Connect Me is NHSScotland’s national remote health monitoring service, currently delivered using the Inhealthcare platform. The service supports the collection of measurements and patient reported information through a range of channels including automated telephone calls, SMS messages and digital access via web browser or mobile application. Lot 1: This PIN serves as a soft market test to assess available options, continuity of key services, migration approaches and indicative costs. A Market Research Questionnaire can be downloaded from the Additional Documents area and returned as instructed within the document by noon on Monday, 25 May 2026. Suppliers are also invited to attend an online briefing session on 7 May 2026 at 2:30PM. Teams login details will be confirmed via this Public Contracts Scotland portal.