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Customer Experience Tenders and Contracts

See open customer experience tenders and awarded contracts for the UK public sector.

Customer experience procurement covers customer and tenant satisfaction surveys, including the tenant satisfaction measures housing associations run for the regulator, and patient and passenger experience surveys. Survey and feedback software, customer engagement platforms, mystery shopping, voice of the customer programmes and customer experience consultancy also come up.

Survey programmes are usually let as research-agency contracts, while feedback software is bought as platform licences, often through CCS G-Cloud. Housing associations, councils, NHS bodies, transport operators and central government departments are regular buyers of customer research and feedback tools.

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Frequently asked questions

Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.

  • What counts as a customer experience or customer survey tender?

    Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.

  • What CPV codes cover customer experience and customer survey procurement?

    Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

  • How do I find customer experience contracts before they are formally tendered?

    Read corporate strategies, service reviews, commissioning plans and expiry dates for existing contracts, which show customer experience work coming due ahead of a notice. On Stotles you can track those signals and the buyers behind them, then follow a notice from pre-tender through to award.

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