Tenders & contracts relating to customer experience
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Published a month ago
Southsea Castle Catering and Events Concession Opportunity - Portsmouth 2026
8,200,000 GBP
Close date: 07/08/2026Portsmouth City Council ("the Council") is inviting tenders from suitably qualified and experienced catering and events operators for the delivery of catering and events services at Southsea Castle, under a long term commercial arrangement comprising a co...
- Open
Published a month ago
The Provision of Journey Planning, Mobile Ticketing and Mobile Application
Close date: 27/07/2026The West Midlands Travel App (WMTA) Project aims to replace our current fragmented transport information with a simple, trusted, and dependable digital solution. Acting for its customers, Transport for West Midlands (TfWM) seeks a unified platform that si...
- Pre-tender
Published 10 days ago
Pay & Display Machines & ANPR Technology
750,000 GBPClose date: 07/08/2026Carmarthenshire County Council is seeking to procure a modern, integrated parking payment and control solutions to replace and enhance its existing Pay & Display infrastructure and introduce barrier controlled parking at selected high usage sites. The cur...
- Open
Published 6 days ago
Customer Experience Measurement Solution
Close date: 13/08/2026CFL are looking to partner with a Supplier who will not only provide the technology to apply best practice Customer Experience measurement but will also support the full customer research framework and leverage advances in AI to ensure we obtain rich an...
- Pre-tender
Published 3 days ago
Contact Centre Omni Channel Telephony
541,667 GBPClose date: 30/07/2026GSA requires a scalable, omni-channel contact centre telephony platform that supports inbound and outbound voice services, alongside email and SMS communication. It will also incorporate workforce management capabilities to enable effective forecasting, s...
- Pre-tender
Published 20 days ago
Service Quality Inspections and System
550,000 GBPClose date: 30/07/2026GA Trains Limited intends to undertake an open tender for the provision of a comprehensive and independent Service Quality audit programme. This programme will deliver consistent and objective assessments of stations and train services against defined sta...
- Open
Published a month ago
Mystery Shopping Market Research for TransPennine Trains Limited
375,000 GBPClose date: 21/07/2026TransPennine Express (TPE) is a train operating company dedicated to providing high-quality rail services across the North of England and into Scotland. We are committed to continually improving the customer experience and rely on detailed, accurate, and ...
- Open
Published 16 days ago
Unified Communications
882,000 GBPClose date: 10/08/2026Hafod Housing Association is seeking a qualified Service Provider for the design, implementation, and support of a comprehensive, digital Unified Communications (UC) and omnichannel contact centre platform. This contract will support Hafod's digital trans...
- Open
Published 3 years ago
Bus Driver Training
100,000,000 GBPClose date: 02/10/2033To provide qualified bus drivers within the West Yorkshire region. Lot 1: The Combined Authority is seeking to contract with one training provider to deliver the following: Stage 1. An awareness raising and myth busting campaign and training programme (...
- Pre-tender
Published 3 days ago
Civica CX Project Management & Support
Close date: 30/07/2026The City of London Corporation Housing Service is seeking specialist project management and implementation support to deliver Phase 3 of the Civica CX programme, comprising the implementation of the Civica CX Asset Management module and associated functio...
- Open
Published 6 days ago
Customer Experience Measurement Solution
Close date: 13/08/2026CFL are looking to partner with a Supplier who will not only provide the technology to apply best practice Customer Experience measurement but will also support the full customer research framework and leverage advances in AI to ensure we obtain rich an...
- Open
Published 5 years ago
EPoS systems (2025 - 2029)
1,800,000 GBPClose date: 05/12/2028This DPS establishment is to select qualified suppliers to provide EPoS systems which include Software, Hardware, Applications and associated services. The DPS has 4 lotsLot 1 Retail EPoS systemLot 2 Restaurant EPoS systemLot 3 Self-Serve EPoS system whic...
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