Customer Experience Tenders and Contracts

Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. CRM, contact centre and customer service delivery contracts are separate categories.

Stotles brings together customer experience tenders and contracts from 100+ portals into one search, so you do not have to check each portal separately, and you can set alerts for new opportunities across the UK and Ireland.

If you want to search the government portals directly, Find a Tender carries higher-value contracts across the UK and Contracts Finder carries lower-value contracts in England. Public Contracts Scotland, Sell2Wales and eTendersNI cover Scotland, Wales and Northern Ireland, Ireland's eTenders covers Irish public bodies, and many councils, NHS bodies and housing associations publish on their own e-tendering portals such as ProContract. Survey programmes are often called off from research frameworks, and feedback platforms are bought through G-Cloud.

Customer experience tenders are scored on research design and sampling, survey methodology, reporting and insight, data security and price. Housing associations and transport operators often run multi-year survey programmes, so continuity of reporting matters.

Survey and feedback work must handle personal data in line with UK data protection law, and buyers often expect work to follow the Market Research Society code of conduct. Tenders usually set minimum insurance cover, check financial standing and ask for evidence of similar contracts at selection stage. Under the Procurement Act 2023, suppliers can be excluded for certain criminal convictions, insolvency or failure to pay tax.

Survey programmes are usually let as research-agency contracts, while feedback software is bought as platform licences, often through CCS G-Cloud. Housing associations, councils, NHS bodies, transport operators and central government departments are regular buyers of customer research and feedback tools.

Read customer strategies, tenant satisfaction measure timetables, survey contract expiry dates and platform renewal dates, which show customer experience work coming due ahead of a notice. On Stotles you can track those signals and the buyers behind them, then follow a notice from pre-tender through to award.

Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).