Tenders & contracts relating to Customer-care services

Service Quality Regime

The Client wants to improve the quality of presentation of their stations and trains and to monitor and improve levels of customer service from front-line colleagues and on our social media. To achieve this, we are introducing Service Quality Regimes (SQR... Read more

MARKETING, PAYMENT AND LOYALTY APPLICATION WHICH CAN FULLY INTEGRATE WITH THE UNIVERSITY’S EPOS SYSTEM

885,000 GBP

Award notice of PURCH1854 Marketing, Payment And Loyalty Application Which Can Fully Integrate With The University’s Epos System Lot 1: Award notice of PURCH1854 – Provision of a MARKETING, PAYMENT AND LOYALTY APPLICATION WHICH CAN FULLY INTEGRATE WITH T... Read more

MARKETING, PAYMENT AND LOYALTY APPLICATION WHICH CAN FULLY INTEGRATE WITH THE UNIVERSITY’S EPOS SYSTEM

885,000 GBP

Award notice of PURCH1854 Marketing, Payment And Loyalty Application Which Can Fully Integrate With The University’s Epos System Award notice of PURCH1854 – Provision of a MARKETING, PAYMENT AND LOYALTY APPLICATION WHICH CAN FULLY INTEGRATE WITH THE UNIV... Read more

Facilities Management for the Luton DART

9,000,000

Facilities management and maintenance of the station premises forming part of the Luton DART passenger transit system, including building and platform and vehicle cleaning, customer-facing personnel, ticket enforcement, inspection and maintenance of the s... Read more

Contact Centres and Business Services

36,500,000,000 GBP

Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider pu... Read more

The Provision of Contact Management Services to the Central Bank of Ireland

1,277,410 EUR

The Regulatory Transactions Division (‘RTD’) of the Central Bank oversees a Contact Management Solution (‘CMS’) Strategy on behalf of the Central Bank to support the objectives of the Central Bank. RTD, in conjunction with key Central Bank stakeholders, p... Read more

The provision of Contact Management Services to the Central Bank of Ireland

The Regulatory Transactions Division (“RTD”) of the Central Bank oversees a Contact Management Solution (“CMS”) Strategy on behalf of the Central Bank to support the objectives of the Central Bank. RTD, in conjunction with key Central Bank stakeholders, ... Read more

Provision of Contact Management and Business Administration Services

7,495,240 EUR

The National Transport Authority requires the provision of contact management and business administration services under five (5) service categories. These service categories are as follows: • Service Category 1: Information provision service; • Service C... Read more

Provision of Contact Management and Business Administration Services

Contact Centre Services for TfW

375,000 GBP

TfW require the provision of Contact Centre services. This must be a fully bi-lingual (English and Welsh) service, which operates extended working hours to include weekends and evenings, in order to handle telephone bookings and queries for existing and n... Read more

Contact Centre Services for TfW

375,000 GBP

TfW require the provision of Contact Centre services. This must be a fully bi-lingual (English and Welsh) service, which operates extended working hours to include weekends and evenings, in order to handle telephone bookings and queries for existing and ... Read more

Contact Centre Services for TfW

375,000 GBP

TfW require the provision of Contact Centre services. This must be a fully bi-lingual (English and Welsh) service, which operates extended working hours to include weekends and evenings, in order to handle telephone bookings and queries for existing and n... Read more