Call off contract for Participant Recruitment from UK companies

Description

Summary of work Call-off contract to recruit participants from UK companies to attend user research sessions for Universal Credit and Working Age at the Department for Work and Pensions Where the research will take place North East England North West England Yorkshire and the Humber East Midlands West Midlands East of England London South East England South West England Scotland Wales Northern Ireland Who the organisation using the products or services is Department for Work and Pensions Any pre-market engagement done N/A Number of research rounds This is a Call-Off Contract. There will not be a set number of rounds. Number of participants per round The size of rounds will vary depending upon the research projects however most will involve around 10-20 participants for moderated studies, but up to circa 50 for unmoderated studies. Research dates Call-Off Contract from April 2024 until March 2026 How often research will happen On average every 1-2 weeks Research location Research activities will be remote - over phone, Microsoft Teams, UserZoom, or similar - or in-person at participant homes, DWP job centres or a neutral location like a community centre. Research at a research lab is also possible and would be in London, Leeds, Newcastle, Birmingham or Manchester where we have DWP offices. We will seek participants from England, Wales, Scotland and Northern Ireland. Ideally researchers would have a single point of contact to organise research sessions. The agency will be responsible for venue when stated in brief. Access restrictions at location There should be no access restrictions at the research location. Description of participants The recruitment brief will vary by project but may include the need for participants with a wide range of conditions and personal circumstances including the below representative, but NOT exhaustive list: -- In receipt of a DWP benefit or tax credits, for example Universal Credit or New Style Job Seekers Allowance -- Usage of assistive technologies to access digital services -- Requirements for non-digital support to access digital services -- Digital usage or experience -- Cognitive and/or learning disabilities -- Mental and/or physical health conditions -- Motor skills impairments -- Visual impairments -- Auditory disabilities -- Household income levels -- Prison leavers -- English as a second language; non UK residents -- A mix of gender, age and educational attainment For each project, we may need to recruit participants who have a single or combination of circumstances or conditions. Users of our services may include vulnerable users so should be recruited ethically and sensitively. Participants should have a good understanding of the service they are being recruited to test, what it entails, how their data is handled, and possible requirements around non-disclosure, this information will be provided by each project. There may also be a need for a user research panel, where we would like the vendor to maintain a list of participants referred directly from DWP. These may be users of DWP services who volunteer to take part in research but are not aware of the vendor directly. We require the vendor to maintain this panel list on our behalf. Assisted digital and accessibility requirements Describe accessibility requirements: Participants with assisted digital or access needs will need to be included in the research as described by the project brief. We expect any vendor we engage for this Contract to actively work with national and local charities, and other offline channels, to find such hard to reach or more vulnerable users, even going so far as to ensure charities are incentivised to give their time/effort contribution to recruiting. Research plan The Contract will cover multiple research plans. The recruiter will be expected to adapt to new requirements as new plans emerge. Special terms and conditions special term or condition: N/A Budget Indicative maximum: The contract value is not specified by the buyer Indicative minimum: The contract value is not specified by the buyer