Stotles logo
Sign inSign up for free
Stale pre-tender

Complaints, Enquiries, FOI Case Management Solution - Request for Information

Published

Value

75,000 GBP

Description

Essex County Council (ECC) seeks input from the market to develop future requirements for a Complaints, Enquiries and Freedom of Information (FOI) request Case Management Solution utilising modern, flexible, cost-effective technology solutions for better customer and user experience. A solution is required to manage: • FOI and Environmental Information Regulations (EIR) requests • Subject Access Requests (SAR) • Data breach Incidents • Local Government and Social Care Ombudsman and Information Commissioners Office (ICO) enquiries • Corporate Compliments and Comments • Statutory and Non-statutory Complaints • MP / Councillor Enquiries The end solution will be used to capture, process, resolve and report across these key areas. ECC is seeking a Software as a Solution (SaaS) offering with workflows that manage case tracking in these areas. Any solution needs to support overall Local Authority (LA) compliance with UK General Data Protection Regulations (GDPR). Interested suppliers are invited to attend a demonstration session, this is expected to take place in late October / early November. Schedule to be confirmed. Suppliers are invited to provide their response by 12:00 on Tuesday 31st October 2023.

Timeline

Publish date

8 months ago

Buyer information

Essex County Council

Contact:
Tyno Tong
Email:
Tyno.Tong@essex.gov.uk

Explore contracts and tenders relating to Essex County Council

Go to buyer profile

Notice topics

Communication software packageInformation systemsIT services: consulting, software development, Internet and supportMiscellaneous software package and computer systems

Related topics

Computer back-up and catalogue conversion servicesComputer audit and testing servicesComputer network servicesComputer support and consultancy servicesComputer-related servicesInternet services

Source

Contracts Finder
To save this opportunity, sign up to Stotles for free.
Save in app
Source documents
link

  • Looking glass on top of a file iconTender tracking

    Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.

  • ID card iconProactive prospecting

    Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.

  • Open folder icon360° account briefings

    Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.

  • Teamwork iconCollaboration tools

    Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.

Stop chasing tenders, start getting ahead.

Create your free feed

Already have an account? Sign in

Explore similar tenders and contracts

Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.

Explore other contracts published by Essex County Council

Explore more open tenders, recent contract awards and upcoming contract expiries published by Essex County Council.

Explore more suppliers to Essex County Council

Sign up

Explore top buyers for public sector contracts

Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.

Explore over 15,000 buyers

Explore top sources for public sector contracts

Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.

Explore more sources