Building and facilities management services

Description

The Mayor’s Office for Policing and Crime as the Contracting Authority is tendering for soft services for facilities management. The Estate covers the 32 boroughs within Greater London and a number of locations on the outskirts. The Framework consists of 5 Lots: — Lot 1: The provision of cleaning services, — Lot 2: The provision of grounds maintenance services, — Lot 3: The provision of laundry and cell blanket services, — Lot 4: The provision of security, mail, porterage, and front of house services, — Lot 5: The provision of pest control services. Suppliers may bid for one lot, a selection of lots, or all of the lots. This framework is open for use by the following organisations: — Mayor’s Office for Policing and Crime (MOPAC), — London Fire and Emergency Planning Authority (LFEPA), — London Fire and Emergency Planning Authority will have the right to call-off under the Framework Agreement. However, MOPAC are unable to give an accurate indication of the demand. Provide a hygienic and supportive environment for all users through the provision of cleaning services. The cleaning service includes but not limited to: — planned routine cleaning, — reactive cleaning, — periodic planned cleaning, — provision of consumables, — provision of consumables via call-off by MPS business groups, — provision of other services and consumables related to cleaning and cleaning services. The service requires the above cleaning to be carried out across the estate which may include, but is not limited to, the following functional areas: — front offices and receptions, — office accommodation, — Bathrooms, toilets, showers and wash areas, — operational/overflow custody suites, — window cleaning, — decommissioned custody suites, — victim examination suites and child support units, — 24 Hour communication centres (such as CCCs and police control rooms), — catering areas (excluding kitchens and severing areas), — industrial areas (includes workshops, garages, boatyards, helicopter pads etc.), — store rooms/drying rooms, — residential accommodation, — firing ranges (not including de-leading), — custody dog kennels and runs, — forensic drying rooms and forensic examination rooms, — gyms and dojo rooms, — deep archive stores and property stores, — external public access areas, hard standing areas, back yards and light wells, — PC monitors and stands any other IT equipment cleaning, such as keyboards, PCs, etc. will be on a call-off basis). The duration of this Framework Agreement is 48 months. The call off duration will be fixed for 36 or 60 months at the discretion of the Authority with up to two 12 month optional extensions The value of MOPAC expenditure for this lot anticipated to be between 69 500 000 GBP and 127 500 000 GBP. Lot: 2 – The provision of grounds maintenance services: Provide a grounds maintenance service which is responsive to seasonal weather and growing conditions. The service shall apply in various degrees of provision, and to differential service levels across the range of properties within the estate. The grounds maintenance service consists of, but is not limited to, the following services: — general horticultural service to soft landscaped areas, — mature tree maintenance, — immature trees (generally shrubs and hedges)grassed areas, — green roofs, — beds, borders, tubs, hanging baskets, etc. — beds, borders, brick/concrete free standing and fixed troughs and tubs, hanging baskets, — internal plants, — general external cleanliness to external structures and surfaces, — winter gritting and snow clearance, — responsive service to events such as fallen trees and other hazards, — provision of internal planting and Christmas decorations, — responsive service to events such as fallen trees and other hazards, including notification of trees or vegetation posing a risk or threat to the MOPAC Estate from neighbouring properties, — identification and recording of any protected animal species or non-native invasive plant species occurring on the estate, — provision of all other related grounds maintenance goods and services. The duration of this framework agreement is 48 months. The call off duration will be fixed for 36 or 60 months at the discretion of the Authority with up to 2 12-month optional extensions. The value of MOPAC expenditure for this lot anticipated to be between 4 000 000 GBP and 8 000 000 GBP. The Authority requires the supplier to provide a cell blanket laundry services to respond to the needs of its custody suites and associated areas. The laundry services must consist of, but is not limited to: — purchasing and managing the stock of cell blankets and custody towels, — purchasing and managing the stock of linen (including; bottom sheets, top sheets, pillow cases, blankets, bed spreads, and mattress protectors) for residential properties, — laundering of the cell blankets, custody towels linen and other sundry items, — manage the supply and storage of a central contingency stock of clean cell blankets for emergency call off by the Authority, as required, — provision of all other related laundry and cell blankets goods and services. The duration of this framework agreement is 48 months. The call off duration will be fixed for 36 or 60 months at the discretion of the Authority with up to 2 12-month optional extensions. The value of MOPAC expenditure for this lot anticipated to be between 3 000 000 GBP and 6 500 000 GBP. The provision of security, mail, porterage, and front of house services: The Authority requires the provision of a full (planned and reactive) security guarding, mail, porterage and front of house services. The planned and reactive services shall be provided on a 24/7/365 basis across the MPS Estate, The Estate covers the 32 boroughs of the Greater London area, and a number of other locations. The requirements for security services include, but are not limited to, the following: Security services — a staffed security presence, controlling access, egress and patrolling sites, — reporting of security incidents and suspicious activity, — reporting of security system failures at sites, — Closed Circuit Television (CCTV) monitoring, operation and review, — operating site-based security management systems, — provision, installation, operation and management of site based electronic patrol monitoring systems for audit and reporting purposes, — the implementation and assistance with fire and bomb threat evacuations (in conjunction with The Authority), — vacant site security guarding, — provision of all other security services relating to the Authority’s Estate. Mail The receipt, sorting and regular internal distribution of mail within the sites (including small items such as courier-delivered packages, mobile telephones, batteries and toner cartridges being sent for recycling). The requirements for mail services include, but are not limited to, the following: — sorting and delivering mail items from multiple sources, including the MPS Dispatch Service, — mail screening contractors, couriers and legal document delivery services, — franking of outgoing mail in preparation for external mail service collection and for collection by external courier services. Porterage services The Authority requires a porterage service that offers a timely, responsive and pro-active system for receipt and movement of materials and goods around and between the sites. The Supplier shall provide integrated and flexible porterage service that support the Authority’s business for the movement of materials and goods in a safe and professional manner. The requirements for the porterage services include, but are not limited to: — conference room set-ups, movement of supplies, stationery and large mail parcels within the sites — provision of porterage services to the sites and during the service times identified in the building services matrix. — receipt of all inward goods, to include, but not be limited to; supplies, stationery, internal deliveries (no single item to weigh greater than 25 kg) — front of house services. The supplier shall act as the first point of contact between the Authority and users on arrival at an Authority site. The reception services shall provide an efficient and welcoming reception presence which will include, but not be limited to, the following: — meeting and greeting official visitors, — issuing and collecting returned visitor passes, — resolving visitor and staff queries, — maintaining the image and efficiency of the reception area, — programming security access passes for local access systems (at specified sites). The duration of this framework agreement is 48 months. The call off duration will be fixed for 36 or 60 months at the discretion of the Authority with up to 2 12-month optional extensions. The value of MOPAC expenditure for this lot anticipated to be between 57 000 000 GBP and 105 000 000 GBP. The provision of pest control services: The provision of planned and reactive services for all types of pest control on a 24/7/365 basis. Except where response times dictate an urgent attendance, work will normally be carried out between 8:00 and 18:00 to the MOPAC Estate. The Estate covers 32 boroughs within the Greater London area, and a number of other locations, more fully defined in the scope of works section. The Supplier shall provide safe, efficient and, where possible, humane methods of catching, destroying and safely disposing of pests. The pest control service shall ensure all insect and rodent control systems shall be tamper resistant. Planned services: — the Supplier shall provide an effective service for deterring pigeons from the roosting, nesting or general perching? — to carry out an ongoing annual maintenance programme to fly a hawk on a weekly basis. Reactive services: The Supplier shall provide a discrete reactive maintenance service, to respond to infestations from a full range of pests. Typical pests that have historically been experienced on the MOPAC Estate include, but are not limited to, the following: — insects including: —— flies, —— cockroaches, —— wasps and hornets, —— stored product insects such as moths, lice and mites, —— biscuit beetles, —— ants, —— fleas, —— dermestida (cleoptera), — rodents/mammals including: —— rats, —— mice, —— grey squirrels, —— bats (protected – seek advice from Natural England), —— foxes, —— moles, —— rabbits, —— badgers, — birds (all nesting birds and their eggs are protected by legislation and must not be damaged, destroyed or moved) including: —— feral pigeons, —— magpies and rooks, — limited reactive residential service, — provision of any other specialist pest control requirements. The duration of this framework agreement is 48 months. The call off duration will be fixed for 36 or 60 months at the discretion of the Authority with up to 2 12-month optional extensions. The value of MOPAC expenditure for this lot anticipated to be between 1 000 000 GBP and 2 500 000 GBP.