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Awarded

TD2048 - Service Level Agreement to support the Insight Led Council platform

Published

Supplier(s)

Embracent Ltd

Value

43,200 GBP

Description

12 month Service Level Agreement with supplier to maintain a product, including option to purchase development support through additional service days. To provide a Service Level Agreement to support the Insight Led Council platform: • Ongoing daily monitoring of ILC overnight solution (including alerting re: job failures / performing any default procedural corrective actions) • Minor corrective ILC changes to ILC solution / minor defects • Knowledge transfer & Training • Data retention and Archiving • To provide service pack days to support with change requests or project work to develop the product.

Timeline

Publish date

9 months ago

Award date

9 months ago

Buyer information

Derby City Council

Contact:
Sam Black
Email:
procurement@derby.gov.uk

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Notice topic

Software package and information systems

Related topics

Miscellaneous software package and computer systemsInformation systems and serversSoftware package utilitiesDatabase and operating software packageCommunication and multimedia software packageBusiness transaction and personal business software package

Source

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