Outsourced Early Collections
Published
Supplier(s)
Description
Thames Water is looking to partner with a sole supplier in the delivery outsourced early collections. The successful supplier will be able to support Thames Water's dynamic resource model with the ability to flex staff up and down within the financial year, specifically in line with peak billing months. The contract is for both inbound and outbound collections and we require the supplier to be able to offer these services onshore. The key objective of this contract is to support our customers through their journey with Thames Water and we are looking to partner with a supplier who has customers at the heart of their values and objectives. We want and aim to collect any customer debt in a socially responsible manner and strive to ensure all customers receive quality engagement and offered sustainable outcomes. We are offering a 3 year initial term contract with the ability to extend up to an additional 2 years. Lot 1: Thames Water will be awarding a singular lot to a sole supplier, the volume anticipated with be circa 20-30FTE as standard with this increasing up to 90FTE as a maximum for our peak billing months (April- July). The successful supplier will be expected to work on our systems and become a partner function to our already existing collections team, internal to Thames Water. The initial term of the overall contract will be 3 years, with an option to extend by 2 years, in increments of 1 year periods.
Timeline
Award date
4 months ago
Publish date
3 months ago
Buyer information
Thames Water Utilities Limited
- Contact:
- Thames Water
- Email:
- procurement.support.centre@thameswater.co.uk
Explore contracts and tenders relating to Thames Water Utilities Limited
Go to buyer profileNotice topic
Source
"Find-a-Tender"To save this opportunity, sign up to Stotles for free.
Save in appTender tracking
Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.
Proactive prospecting
Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.
360° account briefings
Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.
Collaboration tools
Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.
Explore similar tenders and contracts
Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.
- Awarded
Provision of Debt Recovery and Sheriff Officer Services
Scottish Borders Council90,000 GBPPublished 3 months ago
- Awarded
GB-London: CON-23-143 FCA Debt Collection Services
Financial Conduct Authority60,000 GBPPublished 3 months ago
Explore other contracts published by Thames Water Utilities Limited
Explore more open tenders, recent contract awards and upcoming contract expiries published by Thames Water Utilities Limited.
- Awarded
MEICA Plant Testing Commissioning and Take-over Services
Thames Water Utilities LimitedPublished 6 days ago
- Awarded
Strategic Resource Options: Programme Partners (PP) Framework
Thames Water Utilities LimitedPublished 22 days ago
- Awarded
Strategic Resource Options: Technical Partners (TP) Framework
Thames Water Utilities LimitedPublished 2 months ago
- Awarded
Water Treatment Works Digital Twin Proof of Concept - RFP
Thames Water Utilities LimitedPublished 2 months ago
- Awarded
Automation of Regional Control (SCADA) - RFP
Thames Water Utilities LimitedPublished 2 months ago
- Awarded
Geotechnical Engineering Advisory and Consultancy Services
Thames Water Utilities LimitedPublished 2 months ago
Explore more suppliers to Thames Water Utilities Limited
Sign upExplore top buyers for public sector contracts
Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.
- Institute for Apprenticeships and Technical Education
- South Tees Site Company Ltd
- Department of Health
- NHS Southend Clinical Commissioning Group
- Donegal Education and Training Board
- Ministry of Defence, Ships, Maritime Platform Systems (MPS)
- Rural Payments Agency
- National Oil Reserves Agency
- Stowmarket Town Council
- Norton-juxta-Kempsey Parish Council
- Hodge Hill College
- THEALE PARISH COUNCIL
- Pooles Park Primary School
- North Durham Academy
Explore top sources for public sector contracts
Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.