Outsourced Delay Repay Software for XC Trains Limited (CrossCountry) & Grand Central Railway Company Limited (GC)
Published
Buyer
Value
Description
A private Procurement is being conducted XC Trains Limited (XC) and Grand Central Railway Company Limited (GC) will be conducting a joint private tender for the provision of outsourced Delay Repay Software to (a) standardise and improve the Customer Contact centre engagement with its customers; (b) to validate claimed for delayed journeys; and (c) assist with the payment of any appropriate compensation. Interested parties should register their interest via the email address provided. Any interested parties must have previous experience of implementing a Delay Repay solution in the Rail Industry Lot 1: A private Procurement is being conducted XC Trains Limited (XC) and Grand Central Railway Company Limited (GC) will be conducting a joint private tender for the provision of outsourced Delay Repay Software to (a) standardise and improve the Customer Contact centre engagement with its customers; (b) to validate claimed for delayed journeys; and (c) assist with the payment of any appropriate compensation. The XC network is the most extensive rail franchise in Britain, calling at more than 100 stations. XC serve 7 of the 10 largest UK cities with 7 routes radiating from our central hub in Birmingham. GC is an open-access train operating company in the United Kingdom and is a subsidiary of Arriva UK Trains. Grand Central connects Yorkshire and the North East to London with two routes. Five daily services on the North East to London route run between Sunderland and London King's Cross. Four daily services which run on the Yorkshire to London route operate between Bradford Interchange and London King's Cross. XC & GC will be seeking pricing options for the following: - A minimum 4-year contract, with an end date of the 14th October 2027 (subject to termination rights) - Separate contracts will be required for both XC & GC, with a governing Framework in place with Arriva UK Trains Limited (AUKT). The Delay Repay Contract for XC will contain provisions that make it clear it can be transferred to a successor operator of the XC franchise. Interested parties should register their interest via the email address provided. Any interested parties must have previous experience of implementing a Delay Repay solution in the Rail Industry. For the avoidance of doubt, Arriva UK Trains is advertising this opportunity under a voluntary basis and not as mandatory requirement under the Utilities Contracts Regulations 2016
Timeline
Publish date
a year ago
Close date
12 months ago
Buyer information
Arriva PLC
- Contact:
- Tom Baker
- Email:
- bakertom@arriva.co.uk
Explore contracts and tenders relating to Arriva PLC
Go to buyer profileNotice topic
Source
"Find-a-Tender"To save this opportunity, sign up to Stotles for free.
Save in appTender tracking
Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.
Proactive prospecting
Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.
360° account briefings
Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.
Collaboration tools
Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.
Explore similar tenders and contracts
Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.
- Closed
CA13910 - Microsoft Dynamics Fundraising and Engagement System Implemention
The Prince's Trust800,000 GBPPublished a month ago
- Closed
Microsoft Dynamics Fundraising and Engagement System Implemention
The Prince's Trust800,000 GBPPublished a month ago
- Closed
Union Yard / Polden Studios - Purpose Built Student Accommodation - Property Management Services
Rushmoor Borough Council4,000,000 GBPPublished 2 months ago
- Closed
CA13853 - Supply of a Customer Relationship Management (CRM) System
The Education Training CollectivePublished 2 months ago
- Closed
UK_169_Global Confidential raising concerns platform with an integrated case management system
British CouncilPublished 4 months ago
- Closed
UK_169_Global Confidential raising concerns platform with an integrated case management system
British CouncilPublished 4 months ago
Explore other contracts published by Arriva PLC
Explore more open tenders, recent contract awards and upcoming contract expiries published by Arriva PLC.
- Closed
Supply of Bulk Diesel across England and Wales
Arriva PLC200,000,000 GBPPublished 12 months ago
- Closed
Rolling stock vehicle movement services for Arriva UK Trains Group
Arriva PLCPublished 2 years ago
Explore more suppliers to Arriva PLC
Sign upExplore top buyers for public sector contracts
Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.
Explore top sources for public sector contracts
Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.