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Awarded

Acas ITSM Tool

Published

Supplier(s)

Freshworks Inc.

Value

52,962 GBP

Description

The current Acas IT Service Management tool (ITSM) contract is due to expire in February 2021. ACAS has sought to procure a new tool to replace this. Our aim has been to procure an ITSM tool to improve customer service and user request management, The current Acas ITSM is on-premise. In line with the Governments Cloud First policy, this has been an opportunity to select a new modern cloud-based solution (SaaS) to support ACAS's current and future needs, with minimal internal platform management overhead.

Timeline

Award date

3 years ago

Publish date

3 years ago

Buyer information

Advisory Conciliation and Arbitration Service (ACAS)

Contact:
Cedric Tasheira
Email:
ctasheira@acas.org.uk

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Notice topic

System and support services

Related topics

Software testingHelpdesk and support servicesComputer archiving servicesDisaster recovery servicesSoftware programming and consultancy services

Source

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